guidelines for managing and reporting on intangibles (intellectual
guidelines for managing and reporting on intangibles (intellectual
guidelines for managing and reporting on intangibles (intellectual
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• It may c<strong>on</strong>tain a mix of financial <str<strong>on</strong>g>and</str<strong>on</strong>g> n<strong>on</strong>-financial indicators.<br />
• All indicators must be verifiable even when not purposely audited. The criteria<br />
followed <str<strong>on</strong>g>for</str<strong>on</strong>g> producing, defining <str<strong>on</strong>g>and</str<strong>on</strong>g> presenting them should be provided in the<br />
report.<br />
Although Intellectual Capital is highly specific to each company, we have tried to<br />
develop a schema of the whole process described above. Companies should disclose<br />
in<str<strong>on</strong>g>for</str<strong>on</strong>g>mati<strong>on</strong> <strong>on</strong> how the different steps are enhancing the firm’s value as shown in<br />
Figure 7.<br />
Figure 7: A Schema <str<strong>on</strong>g>for</str<strong>on</strong>g> the presentati<strong>on</strong> of Intellectual Capital Statements<br />
VALUE CREATION<br />
Visi<strong>on</strong> of the<br />
firm<br />
STRATEGIC OBJECTIVE<br />
CRITICAL INTANGIBLES<br />
Resources<br />
<str<strong>on</strong>g>and</str<strong>on</strong>g><br />
Activities<br />
Human Capital<br />
Structural Capital<br />
Intangibles<br />
Resources<br />
Resource<br />
Resource<br />
Intangibles<br />
Activities<br />
Activity<br />
Activity<br />
Relati<strong>on</strong>al Capital<br />
Resource<br />
Activity<br />
System of<br />
Indicators<br />
SYSTEM OF INDICATORS<br />
6. Some practical issues related to the preparati<strong>on</strong> of Intellectual Capital<br />
Statements<br />
6.1. How to collect the in<str<strong>on</strong>g>for</str<strong>on</strong>g>mati<strong>on</strong><br />
The in<str<strong>on</strong>g>for</str<strong>on</strong>g>mati<strong>on</strong> <strong>on</strong> <strong>intangibles</strong> should be collected in a systematic way. Once the<br />
measurement system is designed <str<strong>on</strong>g>and</str<strong>on</strong>g> implemented <str<strong>on</strong>g>and</str<strong>on</strong>g> the type of data to be collected is<br />
defined, in<str<strong>on</strong>g>for</str<strong>on</strong>g>mati<strong>on</strong> is gathered from:<br />
• The company’s databases.<br />
• Internal documents <str<strong>on</strong>g>and</str<strong>on</strong>g> reviews.<br />
• Questi<strong>on</strong>naires, such as employee or customer satisfacti<strong>on</strong> surveys.<br />
• Interviews.<br />
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