Agenda and supporting papers - Plymouth Hospitals NHS Trust
Agenda and supporting papers - Plymouth Hospitals NHS Trust
Agenda and supporting papers - Plymouth Hospitals NHS Trust
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Response Rate<br />
Recommender Score<br />
B3<br />
Patient experience<br />
Description<br />
Friends <strong>and</strong> Family Test Response Rate (ED)<br />
Friends <strong>and</strong> Family Test Response Rate (Inpatient)<br />
Friends <strong>and</strong> Family Test Result (ED)<br />
Friends <strong>and</strong> Family Test Result (Inpatient)<br />
Complaints closed within target (%)<br />
Complaints Backlog (i.e. past their 'reply by' date)<br />
Non-clinically justified mixed sex breaches (No.)<br />
Cancelled operations (% of elective FFCEs)<br />
28 day rebooking breaches (% of cancelled ops)<br />
Friends <strong>and</strong> Family Test<br />
20%<br />
18%<br />
16%<br />
14%<br />
12%<br />
10%<br />
8%<br />
6%<br />
4%<br />
2%<br />
0%<br />
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar<br />
Friends <strong>and</strong> Family Test Response Rate (ED)<br />
Friends <strong>and</strong> Family Test Response Rate (Inpatient)<br />
Friends <strong>and</strong> Family Test Result (ED)<br />
Friends <strong>and</strong> Family Test Result (Inpatient)<br />
Reasons for Cancellations<br />
Anaesthetist Sick/Unavailable<br />
Anaesthetist On Leave<br />
Surgeon Sick/Unavailable<br />
Surgeon On Leave<br />
No General Bed Available<br />
No Critical Care Bed Available Post Operatively<br />
Equipment Missing/Failure<br />
No Space On Theatre List/Emerg Took Priority<br />
Theatre List Overran<br />
Lack Of Theatre Staff<br />
Other<br />
Total<br />
PERFORMANCE INDICATORS<br />
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar YTD Target RAG RAG Thresholds<br />
5.3% 8.4% 5% 15% Red R < 15% G > 15%<br />
11.5% 13.7% 12% 15% Red R < 15% G > 15%<br />
52.1 54.4<br />
66.2 63.1<br />
85% 85% - 80% Green R < 60% G > 80%<br />
11 12<br />
O,A,Q - - - - Green R > 10 G < 0<br />
Q 2.65% 1.27% 1.96% 0.8% Red R > 1.5% G < 0.8%<br />
Q 3.8% 9.8% 5.8% 5.0% Red R > 5% G < 5%<br />
ANALYSIS OF KEY PERFORMANCE INDICATORS<br />
COMMENTARY<br />
Complaints closed within target (%)<br />
Friends <strong>and</strong> Family Test<br />
Complaints<br />
Complaints Backlog (i.e. past their 'reply by' date)<br />
From April 2013, all patients will be asked a simple<br />
70 100%<br />
100<br />
question to identify if they would recommend a<br />
60<br />
particular A&E department or ward to their friends<br />
95%<br />
80<br />
<strong>and</strong> family. <strong>Trust</strong>s are expected to reach a minimum<br />
50<br />
15% response rate to ensure an adequate sample<br />
90%<br />
60<br />
size. Recommender scores are also provided.<br />
40<br />
85%<br />
40<br />
30<br />
Complaints<br />
80%<br />
20 The <strong>Trust</strong> responded to 85% of complaints within<br />
20<br />
target during May. The complaints backlog is 12<br />
10<br />
75%<br />
0 overdue cases.<br />
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar<br />
Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 YTD<br />
2<br />
77 27<br />
19 7<br />
2 4<br />
5 6<br />
19 14<br />
3<br />
3 3<br />
130 61<br />
0<br />
Cancelled Operations<br />
3.0%<br />
2.5%<br />
2.0%<br />
1.5%<br />
1.0%<br />
0.5%<br />
0.0%<br />
Lower is better<br />
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar YTD<br />
6<br />
Mixed Sex Accommodation<br />
There were no instances of non-clinically justified<br />
mixed sex accommodation in May.<br />
Cancelled Operations<br />
During May, 61 operations were cancelled on the day<br />
of admission or later due to non-clinical reasons - a<br />
breakdown of the cancellation reasons can be found<br />
in the table below. Of these, 6 were not rebooked<br />
within 28 days as per the national st<strong>and</strong>ard.