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Agenda and supporting papers - Plymouth Hospitals NHS Trust

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Item 3<br />

The Board discussed the learning points <strong>and</strong> matters arising from Dr<br />

Higginson’s experience:<br />

• The Surgical Assessment Unit had been very crowded <strong>and</strong> the<br />

patient experience would be improved by reducing the number<br />

of beds per bay.<br />

• The area was pervaded by the lingering smell of hospital food.<br />

• Rear opening gowns eliminated any sense of patient dignity.<br />

D<br />

• Staff were not aware of two-way claves <strong>and</strong> how to connect<br />

them.<br />

• Ward managers must have control of ward stock lists.<br />

• A patient had been kept in a bed whilst awaiting diagnostics but<br />

could have been discharged <strong>and</strong> called back as an outpatient,<br />

freeing up the bed. The wider issue was medically fit patients<br />

R<br />

detained in beds awaiting diagnostics.<br />

• Delayed discharges waiting for TTAs. Dr Higginson had spent<br />

15% of his entire hospital stay waiting for medications.<br />

• He had been prescribed <strong>and</strong> provided with TTA drugs that he<br />

did not require,<br />

A<br />

resulting in unnecessary costs to the <strong>Trust</strong>.<br />

• The benefits of the Enhanced Recovery programme in<br />

engaging patients in goals for their discharge. This programme<br />

was currently practiced in the <strong>Trust</strong> in surgery but not yet in<br />

medicine.<br />

• The known variations in clinical outcomes according to time<br />

<strong>and</strong> day of admission,<br />

F<br />

recently the subject of national media<br />

reporting.<br />

The Chairman requested an update on the issues arising from Dr<br />

Higginson’s story at the next Board. The next scheduled Board<br />

walkround to the ED <strong>and</strong> SAU would focus on the issues raised. On<br />

behalf of the Board, the TChairman thanked Dr Higginson for attending.<br />

Dr Higginson left the meeting.<br />

104/13 Minutes <strong>and</strong> matters arising from the meeting held on 3 May 2013<br />

DoN/DoG<br />

The minutes of the meeting held on 3 May 2013 were agreed as a<br />

true <strong>and</strong> accurate record. There were no matters arising.<br />

105/13 Review of Action List<br />

95/13 Quality Improvement Strategy<br />

Dr Mayor updated the Board. The points made at the Board on 3 May<br />

had been incorporated into the implementation plan led by the Deputy<br />

Director of Nursing <strong>and</strong> Assistant Medical Director Paul McArdle. The<br />

plan was due to be reviewed at the Senior Management Team<br />

meeting on 24 June <strong>and</strong> by the Safety & Quality Committee in July.<br />

71/13 Review of performance data presented to the Board to ensure<br />

3

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