Agenda and supporting papers - Plymouth Hospitals NHS Trust
Agenda and supporting papers - Plymouth Hospitals NHS Trust
Agenda and supporting papers - Plymouth Hospitals NHS Trust
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Annex 2<br />
Item 8a<br />
Summary of Serious <strong>and</strong> Significant Complaints (June 2012 – May 2013)<br />
Serious <strong>and</strong> Significant Complaints by Sub‐type<br />
Adverse outcome of<br />
Operation/Surgery, 3<br />
Weekend Discharge,<br />
1<br />
Aspects of Clinical<br />
treatment, 6<br />
Clinical Review , 1<br />
Communication to<br />
Patient/Relatives, 2<br />
Conflicting Clinical<br />
Decisions, 1<br />
Incorrect diagnosis<br />
(where no<br />
treatment), 7<br />
Breakdown of Complaints by Grading<br />
Number of Serious Complaints = 11<br />
Number of Significant Complaints = 24<br />
Number of Significant Professional Complaints = 1<br />
Breakdown of Complaints by Directorate<br />
Clinical Support Services = 2<br />
Ophthalmology = 1<br />
Emergency Services = 9<br />
Medical Specialties = 3<br />
Orthopaedics & Rheumatology = 2<br />
General<br />
impoliteness/indiffer<br />
ence, 1<br />
Clinical Review, 3<br />
Pain Control, 1<br />
Outpatient delay, 2<br />
Inpatient Delays, 1<br />
Incorrect Diagnosis,<br />
1<br />
Drug error/incident,<br />
3<br />
Slips, Trips <strong>and</strong> Falls,<br />
2<br />
Inappropriate<br />
Discharge, 1<br />
Gastroenterology, Surgery <strong>and</strong> Renal = 10<br />
Oncology & Blood Services = 1<br />
Head & Neck Surgery = 2<br />
Neurosciences = 2<br />
Reproductive Health, Neonatal & Women's<br />
Services = 2<br />
Children & Young People's Health = 1<br />
Anaesthetics, Theatres & Pain = 1