Agenda and supporting papers - Plymouth Hospitals NHS Trust

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Item 8 Do you feel that staff involve you in decision about your care and treatment? In your opinion how clean is the hospital room or ward you are staying on? On the ward you are staying on, are you treated with dignity and respect? Plans to introduce a Patient Experience Committee, chaired by the Director of Nursing have been agreed and will include members of the public, clinical and management staff. The first meeting will take place in July 2013. The committee will drive forward the patient experience strategy and develop an annual plan of work. An action plan to address a number of the key patient experience issues and concerns will be produced and monitored through the Patient Experience Committee. 15
Item 8 5.5 Friends and Family Test From 1 st April 2013, all organisations providing NHS funded services are required by the Department of Health to ask the Friends and Family question. A similar question is used in the private sector to give a headline figure that shows overall customer satisfaction, generally known as the ‘Net Promoter’ score. The implementation plan agreed in November 2012 is now complete. Further work is now required to ensure the Trust is fully compliant with the Friends and Family Test, including improving performance to achieve the 15% response rate required to achieve the CQUIN targets. Further roll out to Maternity Services by October 2013 is planned. Continued efforts throughout May resulted in an increase in response rates from 11.5% to 13.5% for inpatients in May and 5.3% to 8.4% for Emergency Department. Further work to raise awareness for both staff and members of the public will include information stands throughout the remainder of June and July, posters and banners reminding patients of the importance of returning their completed questionnaires. Targeted support from the Patient Services Team will be given to those areas where results are particularly disappointing. May 2013 Results Acute Inpatient Total number of people eligible to respond - 2953 Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don’t Know Total Responses 265 112 10 10 5 4 398 Emergency Department Total number of people eligible to respond – 4511 Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don’t Know Total Responses 241 94 23 11 4 4 377 16
Page 1 and 2: Trust Board Friday 5 July 2013, 9.0
Page 3 and 4: Members of Plymouth Hospitals NHS T
Page 5 and 6: Item 3 observer. The Chairman requi
Page 7 and 8: Item 3 Board oversight of contribut
Page 9 and 10: Item 3 the Board next month. • Th
Page 11 and 12: Item 3 been involved and there was
Page 13 and 14: Item 3 continuing to build. Mr Babe
Page 15 and 16: Item 3 to Norovirus, Professor Lewi
Page 17 and 18: Item 3 • Careful communication of
Page 19 and 20: Item 3 • Approved the writing off
Page 21 and 22: Updated: prior to July Board Item 4
Page 23 and 24: Updated: prior to July Board Item 4
Page 25 and 26: Item 8 Quality Impact Assessment Pa
Page 27 and 28: Item 8 3.2 Quarterly Summary Hospit
Page 29 and 30: Item 8 4.4 Monthly Proportion of Pa
Page 31 and 32: Item 8 Inpatient falls are currentl
Page 33 and 34: Item 8 REI signage PALS were contac
Page 35 and 36: Item 8 Complaints received listed b
Page 37: Item 8 The graphs below illustrate
Page 41 and 42: Item 8 1. Pressure Ulcers (EoC) 2.
Page 43 and 44: Item 8 Observations The essence of
Page 45 and 46: Item 8a SUMMARY REPORT Trust Board
Page 47 and 48: Annex 2 Item 8a Summary of Serious
Page 49 and 50: Item 9 Key Recommendations The Trus
Page 51 and 52: Item 9 Effective Care (Section B2 o
Page 53 and 54: Item 9 Description 31 days from 'de
Page 55 and 56: Item 9 4.6 Non Elective Activity is
Page 57 and 58: Item 9 Summary of performance excep
Page 59 and 60: Item 9 Ensure that all patients adm
Page 61 and 62: Item 9 Forecast Significant progres
Page 63 and 64: Item 9 Update on previous actions C
Page 65 and 66: Contents EXECUTIVE SUMMARY D FINANC
Page 67 and 68: B1 Safe care Description Hospital S
Page 69 and 70: Response Rate Recommender Score B3
Page 71 and 72: B5 Other safety & quality metrics D
Page 73 and 74: C2 Non-Elective Activity Descriptio
Page 75 and 76: C4 Referral To Treatment (RTT) Desc
Page 77 and 78: C6 Other access & activity metrics
Page 79 and 80: D2 Cost improvement programme (CIP)
Page 81 and 82: D4 Cash Management Description Revi
Page 83 and 84: E1 Staffing numbers Description Est
Page 85 and 86: E3 Sickness absence PERFORMANCE IND
Page 87 and 88: Risk Rating F2 Monitor's Financial
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Item 10 DETAILED REPORT Trust Board
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Item 10 4. Key Issues for the Board
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Item 11 SUMMARY REPORT Trust Board
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Item 11 DETAILED REPORT Trust Board
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Item 11 • Challenge in respect of
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Item 11 Over the past two years, me
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Item 11 Getting it Right Charter An
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Item 11 Outcome of review with exte
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Item 11 Learning Disabilities Natio
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Item 11 Peer Review 2.5 Peer Review
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Item 12 Next Steps 1. Conversation
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Item 12 2. Board Inclusion Developm
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Item 12 EDS Grades and E & D Object
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Item 12 Plymouth Hospitals Trust -
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Item 12 3.6 The workforce is suppor
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Item 13 Key Recommendations The Tru
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Item 13 Telephone conversations.
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Item 13 19. The Medical Director ha
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Item 15 incident investigations to
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Item 15, Annex 1 3. Review of Actio
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Item 15, Annex 1 • Top three issu
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Item 15, Annex 1 The Chair asked SS
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Item 16 COMMITTEE MINUTES Finance,
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Item 16 pay and staffing, highlight
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Item 16 • PACS contract - likely
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Item 17 Terms and Conditions of Emp
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Item 17, Annex 1 29/2013 Minutes an
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Item 17, Annex 1 31/2013 Francis Re
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Item 18 Next Steps The Audit Commit
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Item 18, Annex 1 Matters arising 4/
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Item 18, Annex 1 time to embed and
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Item 18, Annex 1 Payroll & Expenses
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Item 18, Annex 1 The Committee note
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Item 18, Annex 1 Going Concern Revi
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Item 18, Annex 1 if Internal Audit
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Agenda and supporting papers - Plymouth Hospitals NHS Trust

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