Agenda and supporting papers - Plymouth Hospitals NHS Trust

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Item 8 5.3 Learning and improving The following table summarises current themes and improvement actions that have been identified from all Healthcare Governance activity including complaints and PALS. Theme Actions / Improvement Lead Timeframe Major project aiming to improve overall healthcare administration functions including: Sam Sheridan Mar 2014 • Self Check-In and Electronic Outcome Forms • Digital dictation • Review of the clinical office Clinical Administration • Electronic document management systems Review • Review of health records • Ward administration • Managed mail • Enhanced telephony • Appointments, booking and prep • Internal Communication Environment (ICE) – improved information links with primary care Outpatient Follow Up Delay • Issues pertaining to the follow up backlog and subsequent delays in outpatient appointments at the REI are managed through Task & Finish Group chaired by the Assistant Medical Director. Work is progressing to reduce the backlog including validation of all patients and appointments Paul McArdle Ongoing Parking – disabled spaces Parking & signage – REI • Improved availability for members of public requiring disabled spaces. Working Group in place including members of the public and LINK. • Walk round of the new REI area to identify future improvements to signage. Patient representatives, member of RNIB and other interested parties involved in walk round on 28 May 13. Action plan agreed. Andrew Davies Start date Jun 13 Andres Davies Liz McGuffog 30 Jun 13 5.4 Patient Feedback The Trust programme for gathering feedback from our inpatients began in October 2010 and covers all wards except intensive care, critical care, high dependency and paediatric areas, to date 5824 patients have been surveyed. Local inpatient ward satisfaction surveys are undertaken using iPads on an ongoing basis by a number of volunteers. A selection of wards, grouped by Matron is targeted each month on a rolling programme using the Meridian System. The survey report based on the findings is available to the matron, sister/manager and ward management to review through the Meridian system. Actions and learning are subsequently developed and sent to the Patient Experience Manager for ongoing management. 13
Item 8 The graphs below illustrate responses provided from the updated Local Adult Survey between 01 July 2012 – 31 May 2013, when 2903 patients were surveyed. Inpatient For the period 01 April 2013 to 31 May 2013 413 patients were surveyed. Would you recommend Plymouth Hospitals NHS Trust to your family and friends? How would you rate the care you are receiving? Do you think the hospital staff do everything they can to help control your pain? 14
Page 1 and 2: Trust Board Friday 5 July 2013, 9.0
Page 3 and 4: Members of Plymouth Hospitals NHS T
Page 5 and 6: Item 3 observer. The Chairman requi
Page 7 and 8: Item 3 Board oversight of contribut
Page 9 and 10: Item 3 the Board next month. • Th
Page 11 and 12: Item 3 been involved and there was
Page 13 and 14: Item 3 continuing to build. Mr Babe
Page 15 and 16: Item 3 to Norovirus, Professor Lewi
Page 17 and 18: Item 3 • Careful communication of
Page 19 and 20: Item 3 • Approved the writing off
Page 21 and 22: Updated: prior to July Board Item 4
Page 23 and 24: Updated: prior to July Board Item 4
Page 25 and 26: Item 8 Quality Impact Assessment Pa
Page 27 and 28: Item 8 3.2 Quarterly Summary Hospit
Page 29 and 30: Item 8 4.4 Monthly Proportion of Pa
Page 31 and 32: Item 8 Inpatient falls are currentl
Page 33 and 34: Item 8 REI signage PALS were contac
Page 35: Item 8 Complaints received listed b
Page 39 and 40: Item 8 5.5 Friends and Family Test
Page 41 and 42: Item 8 1. Pressure Ulcers (EoC) 2.
Page 43 and 44: Item 8 Observations The essence of
Page 45 and 46: Item 8a SUMMARY REPORT Trust Board
Page 47 and 48: Annex 2 Item 8a Summary of Serious
Page 49 and 50: Item 9 Key Recommendations The Trus
Page 51 and 52: Item 9 Effective Care (Section B2 o
Page 53 and 54: Item 9 Description 31 days from 'de
Page 55 and 56: Item 9 4.6 Non Elective Activity is
Page 57 and 58: Item 9 Summary of performance excep
Page 59 and 60: Item 9 Ensure that all patients adm
Page 61 and 62: Item 9 Forecast Significant progres
Page 63 and 64: Item 9 Update on previous actions C
Page 65 and 66: Contents EXECUTIVE SUMMARY D FINANC
Page 67 and 68: B1 Safe care Description Hospital S
Page 69 and 70: Response Rate Recommender Score B3
Page 71 and 72: B5 Other safety & quality metrics D
Page 73 and 74: C2 Non-Elective Activity Descriptio
Page 75 and 76: C4 Referral To Treatment (RTT) Desc
Page 77 and 78: C6 Other access & activity metrics
Page 79 and 80: D2 Cost improvement programme (CIP)
Page 81 and 82: D4 Cash Management Description Revi
Page 83 and 84: E1 Staffing numbers Description Est
Page 85 and 86: E3 Sickness absence PERFORMANCE IND
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Risk Rating F2 Monitor's Financial
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Item 10 DETAILED REPORT Trust Board
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Item 10 4. Key Issues for the Board
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Item 11 SUMMARY REPORT Trust Board
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Item 11 DETAILED REPORT Trust Board
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Item 11 • Challenge in respect of
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Item 11 Over the past two years, me
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Item 11 Getting it Right Charter An
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Item 11 Outcome of review with exte
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Item 11 Learning Disabilities Natio
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Item 11 Peer Review 2.5 Peer Review
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Item 12 Next Steps 1. Conversation
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Item 12 2. Board Inclusion Developm
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Item 12 EDS Grades and E & D Object
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Item 12 Plymouth Hospitals Trust -
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Item 12 3.6 The workforce is suppor
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Item 13 Key Recommendations The Tru
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Item 13 Telephone conversations.
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Item 13 19. The Medical Director ha
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Item 15 incident investigations to
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Item 15, Annex 1 3. Review of Actio
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Item 15, Annex 1 • Top three issu
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Item 15, Annex 1 The Chair asked SS
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Item 16 COMMITTEE MINUTES Finance,
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Item 16 pay and staffing, highlight
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Item 16 • PACS contract - likely
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Item 17 Terms and Conditions of Emp
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Item 17, Annex 1 29/2013 Minutes an
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Item 17, Annex 1 31/2013 Francis Re
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Item 18 Next Steps The Audit Commit
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Item 18, Annex 1 Matters arising 4/
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Item 18, Annex 1 time to embed and
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Item 18, Annex 1 Payroll & Expenses
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Item 18, Annex 1 The Committee note
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Item 18, Annex 1 Going Concern Revi
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Item 18, Annex 1 if Internal Audit
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Agenda and supporting papers - Plymouth Hospitals NHS Trust

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