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Agenda and supporting papers - Plymouth Hospitals NHS Trust

Agenda and supporting papers - Plymouth Hospitals NHS Trust

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Item 3<br />

continuing to build. Mr Baber stated that this was being addressed as<br />

part of the waiting list policy.<br />

Referral to Treatment (exception report)<br />

The report set out actions to address under-performance. The <strong>Trust</strong><br />

would fail this target in Quarter 1 but the planned actions facilitated<br />

the speediest resolution of long patient waits. Mr Baber expected to<br />

reach a sustainable position by October.<br />

D<br />

The Board noted performance ahead of target in April.<br />

The <strong>Trust</strong> failed the target in April <strong>and</strong> performance had further<br />

deteriorated in May.<br />

R<br />

Mr Baber stated that an options paper would be<br />

submitted to commissioners on the <strong>Trust</strong>’s overall capacity; this would<br />

include additional staffing <strong>and</strong> the outsourcing of some activity.<br />

Mrs Raikes queried whether the actions to achieve stroke <strong>and</strong> cancer<br />

performance, reported<br />

A<br />

in February <strong>and</strong> March respectively, remained<br />

relevant as performance had not reached the required targets. Mr<br />

Baber stated that the issue with stroke concerned admittance to the<br />

ASU but beds had been ring fenced, compounded by a peculiarity<br />

around the appropriateness of some of the targets when there were<br />

overriding clinical reasons not to admit to the ASU. Exception reports<br />

on cancer <strong>and</strong> stroke<br />

F<br />

would be included in next month’s report to the<br />

Board.<br />

The Board were pleased to note performance at 85% for April. Mr Dix<br />

stated that the quality of the responses had improved; the next step to<br />

improve quality would<br />

T<br />

be to survey complainants’ satisfaction with the<br />

<strong>Trust</strong>’s process. A recently published report on <strong>NHS</strong> governance of<br />

complaints h<strong>and</strong>ling had been circulated to Board members; this<br />

would inform an internal review of complaints due to be reported in<br />

July.<br />

Fractured Neck of Femur<br />

Diagnostics <strong>and</strong> surveillance<br />

Cancer <strong>and</strong> Stroke<br />

Complaints<br />

COO<br />

Friends <strong>and</strong> Family Test Response<br />

The <strong>Trust</strong> has failed this target in April <strong>and</strong> May. Mr Dix had reviewed<br />

performance by ward in order to focus effort where necessary.<br />

Discretionary Pay<br />

Mrs Raikes queried the high level of discretionary pay reported in<br />

April. Mr Teape acknowledged that the Senior Management Team’s<br />

focus had not yet had the required impact. The Board agreed that a<br />

seminar on underst<strong>and</strong>ing <strong>and</strong> mitigating discretionary pay would be<br />

incorporated in the Board development schedule.<br />

Workforce<br />

Mr Bamber stated that the scoping of a new framework for non-<br />

10

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