Agenda and supporting papers - Plymouth Hospitals NHS Trust
Agenda and supporting papers - Plymouth Hospitals NHS Trust
Agenda and supporting papers - Plymouth Hospitals NHS Trust
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Item 3<br />
continuing to build. Mr Baber stated that this was being addressed as<br />
part of the waiting list policy.<br />
Referral to Treatment (exception report)<br />
The report set out actions to address under-performance. The <strong>Trust</strong><br />
would fail this target in Quarter 1 but the planned actions facilitated<br />
the speediest resolution of long patient waits. Mr Baber expected to<br />
reach a sustainable position by October.<br />
D<br />
The Board noted performance ahead of target in April.<br />
The <strong>Trust</strong> failed the target in April <strong>and</strong> performance had further<br />
deteriorated in May.<br />
R<br />
Mr Baber stated that an options paper would be<br />
submitted to commissioners on the <strong>Trust</strong>’s overall capacity; this would<br />
include additional staffing <strong>and</strong> the outsourcing of some activity.<br />
Mrs Raikes queried whether the actions to achieve stroke <strong>and</strong> cancer<br />
performance, reported<br />
A<br />
in February <strong>and</strong> March respectively, remained<br />
relevant as performance had not reached the required targets. Mr<br />
Baber stated that the issue with stroke concerned admittance to the<br />
ASU but beds had been ring fenced, compounded by a peculiarity<br />
around the appropriateness of some of the targets when there were<br />
overriding clinical reasons not to admit to the ASU. Exception reports<br />
on cancer <strong>and</strong> stroke<br />
F<br />
would be included in next month’s report to the<br />
Board.<br />
The Board were pleased to note performance at 85% for April. Mr Dix<br />
stated that the quality of the responses had improved; the next step to<br />
improve quality would<br />
T<br />
be to survey complainants’ satisfaction with the<br />
<strong>Trust</strong>’s process. A recently published report on <strong>NHS</strong> governance of<br />
complaints h<strong>and</strong>ling had been circulated to Board members; this<br />
would inform an internal review of complaints due to be reported in<br />
July.<br />
Fractured Neck of Femur<br />
Diagnostics <strong>and</strong> surveillance<br />
Cancer <strong>and</strong> Stroke<br />
Complaints<br />
COO<br />
Friends <strong>and</strong> Family Test Response<br />
The <strong>Trust</strong> has failed this target in April <strong>and</strong> May. Mr Dix had reviewed<br />
performance by ward in order to focus effort where necessary.<br />
Discretionary Pay<br />
Mrs Raikes queried the high level of discretionary pay reported in<br />
April. Mr Teape acknowledged that the Senior Management Team’s<br />
focus had not yet had the required impact. The Board agreed that a<br />
seminar on underst<strong>and</strong>ing <strong>and</strong> mitigating discretionary pay would be<br />
incorporated in the Board development schedule.<br />
Workforce<br />
Mr Bamber stated that the scoping of a new framework for non-<br />
10