Agenda and supporting papers - Plymouth Hospitals NHS Trust

Item 12
EDS Grades and E & D Objectives Annex 1
Plymouth Hospitals – Equality Objectives
• To enable the Trust to analyse patient outcomes and experiences by protected characteristic
and as a result, identify and initiate improvements as required. To do this we will:
• Improve patient data collection to allow the monitoring of all required protected
characteristics in line with the public sector duty requirements. This will include
improving the facilities to collect patient data on our systems
• Continue to collect and expand the collection of equality information on the local patient
surveys.
• Develop and deliver a programme of awareness/education to ensure staff have the
knowledge and skills to collect this information in appropriate ways
• On-going monitoring and analysis of patient/carer feedback, complaints, untoward
incidents and patient survey results will be undertaken on a monthly basis, and
outcomes fed back to the appropriate assurance leads to enable them to develop and
implement actions as required
• The annual review of the equality objectives will demonstrate an improvement in the
patient data collected, and its use.
• To improve the discharge experience for all patients and their relatives/carers regardless of
their protected characteristics by ensuring that:
• The discharge process is completed in a timely fashion
• Clear information is provided in an appropriate format about any medications and ongoing
care requirements.
• On-going monitoring and analysis of patient/carer feedback, untoward incidents,
complaints and patient survey results will be undertaken on a monthly basis, and
outcomes fed back to the appropriate assurance leads to enable them to develop and
implement actions as required .
• The annual review of the equality objectives with the local interests groups will monitor
the implementation of actions and assess the resulting improvements
• Ensure information provided to patients regarding their care/treatment is provided
• Within appropriate timescales
• In an appropriate, understandable format.
• Monitoring and analysis of patient/carer feedback, complaints and patient survey results
will be undertaken on a monthly basis, and outcomes fed back to the appropriate
assurance leads to enable them to develop and implement actions as required.
• The annual review of the equality objectives with the local interests groups will monitor
the implementation of actions and assess the resulting improvements
• Ensure Equality & Diversity learning and development programmes, specifically around
attitudes and behaviours, are attended by all staff on an annual basis. Monitor and analyse
attendance by staff group via the Oracle Learning Management system (OLM) and the
Electronic Staff Record (ESR). Development of an assessment tool needs to be undertaken to
assess the skills and competencies of staff gained from the learning and how positive
outcomes are produced in the work area.
• Ensure the Board can define and position equality & diversity as a strategic opportunity
• To improve access and quality in healthcare and reduce health inequalities. Monitoring
and analysis of patient/carer feedback, complaints and patient survey results will be
undertaken on a monthly basis, and outcomes fed back to the appropriate assurance
leads to enable them to develop and implement actions as required
• To use the NHS constitution as an opportunity to ensure comprehensive services to
patients from all protected characteristics. Monitoring and analysis of patient/carer
feedback, complaints and patient survey results will be undertaken on a monthly basis,
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