Trust Board Summary Report - Plymouth Hospitals

Plymouth Hospitals NHS Trust
Item 7
Trust Board Summary Report
Date of Board Meeting: 24 April 2009
Name of Report:
Authors:
Approved by:
Presented by:
Complaints and PALs Report and Demonstration
of Learning Outcomes, Oct - Dec 2008 and Jan –
March 2009
Mary Anderson, Complaints Manager
Sue Latham, Patient Services Manager
Sarah Mulhall and Liz Herman,
PALs Co-ordinators
Dr A. Mayor, Medical Director (Professional
Practice)
Madeleine Jephcott, Deputy Director of
Professional Practice and Governance
Dr A. Mayor, Medical Director (Professional
Practice)
Purpose of the Report:
For information and discussion
Action Required:
None
Recommendations:
None
Trust Objective and relationship with the Assurance Framework:
Objective:
Risk:
Controls:
Assurance
S1, S2, S3, S4, S5, Q1, Q2, Q3, Q4, Q5, W1, W2, G1, G2
G2a, G2b, G2c, G2d
Trust Board, Quality and Safety Committee, Complaints Review
Panel, Clinical Governance Steering Group
SBH 14a, b, c, and NHSLA Standards, NHS Complaints
Procedures
Financial & Legal Implications:
Complaints not being satisfactorily resolved and risk of claims as a result
Equality & Diversity and Public and Patient Involvement Implications
None.
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Item 7
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