Leaseholders' Handbook - Plymouth Community Homes
Leaseholders' Handbook - Plymouth Community Homes
Leaseholders' Handbook - Plymouth Community Homes
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Introduction<br />
from the Chief Executive of <strong>Plymouth</strong> <strong>Community</strong> <strong>Homes</strong><br />
Welcome to the first <strong>Plymouth</strong> <strong>Community</strong><br />
<strong>Homes</strong> Leaseholdersʼ <strong>Handbook</strong>, something<br />
we promised in the Leaseholder Offer<br />
Document.<br />
Since the transfer in November 2009 we<br />
have been working hard to improve the<br />
services we offer to all our customers. We<br />
value the support you have given <strong>Plymouth</strong><br />
<strong>Community</strong> <strong>Homes</strong> and the trust you place<br />
in us.<br />
This handbook gives you information about<br />
your rights and responsibilities, service<br />
charges and payment methods.<br />
We also offer clear guidance on how to<br />
comment or complain and how to deal with<br />
any financial issues. You will find information<br />
on some services that may be of interest to<br />
you. These include caretaking services, our<br />
process for dealing with anti-social behaviour<br />
and a detailed list of other useful contacts.<br />
We have achieved much as a new organisation but there is still a lot for us to do.<br />
We particularly want to improve communication with you to help create better<br />
services.<br />
I hope you find this handbook helpful.<br />
Many thanks<br />
Clive Turner<br />
Chief Executive<br />
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