Leaseholders' Handbook - Plymouth Community Homes

Repairs (continued)
If you have an emergency outside normal working
hours or on a Bank Holiday please telephone
0800 917 9459 for our out of hours service.
We will offer an appointment at the time a repair
is reported. Generally, this will be for morning or
afternoon, Monday to Friday between 7.30am and
5pm.
For women who would prefer not to have men
working in their homes we will make every effort
to use female operatives to carry out the repair.
Women can request this when reporting the repair
to our contact centre. If a female operative is not
available we will arrange for a female member of
staff to attend with the male operative.
Plymouth Community Homesʼ staff and its
contractors carry and on request will show a photo
identity card when visiting your home. You can ask
to see it before letting anyone into your home. If
this is not provided when requested, you can refuse
access. For vulnerable tenants, our contact centre
will agree a code word when the repair is reported,
if requested.
You can call our contact centre on 08082 306500.
➪
Previous page | Contents page | Next page
➪
28