Leaseholders' Handbook - Plymouth Community Homes

Having problems with payments?
Problems paying service charges
If you are having problems paying your service
charges please contact the Leasehold Team
immediately. We may be able to consider short
term arrangements to help leaseholders with
genuine financial difficulties.
Early contact will avoid the arrears becoming
serious. If you donʼt tell us that you have a
financial problem we wonʼt know about your
circumstances and will not be able to help you.
Plymouth Community Homes will take recovery
action over arrears, so itʼs very important that you
speak to us as soon as you realise that you have
a problem paying a service charge invoice.
If you fail to make and keep to an arrangement to
clear arrears we can get a ʻmoney judgementʼ for
the debt through the County Court and your
mortgage lender will also be informed. If you are
also having difficulties paying your mortgage you
should contact your mortgage lender. They may
agree to a variation of your monthly mortgage
payments.
Plymouth Community Homes can recover arrears
from the lender, such as your bank or building
society, so itʼs important that you keep us both
informed about any financial difficulties.
Citizens Advice Bureau
You can contact the Citizens Advice Bureau for
guidance on money matters, including debt
management. Your Citizens Advice Bureau gives
free, independent and confidential advice. They
can help you work out repayments and negotiate
with your creditors. You can visit their website at
www.adviceguide.org.uk.
Plymouth Citizens Advice Bureau is located at:
2nd Floor
Cobourg House
32 Mayflower Street
Plymouth
PL1 1QX
Telephone: 08448 269 717
Pension Service
If you are aged 60 or over, you may be entitled to
help in paying your charges from the Pension
Service if you receive pension credit. The
application is means tested at The Pension
Service if you qualify this could result in some
financial support.
The Pension Service can be contacted at:
The Pension Service
P.O. Box 8
Swansea
SA80 8AH
Telephone: 0845 606 0265
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