Leaseholders' Handbook - Plymouth Community Homes

Paying the annual service charge
All leases state that service charges should be
paid within 21 days of an invoice being sent for
payment. This can be done:
• By debit or credit card payment – these can be
made by telephone, 24 hours a day everyday,
by telephoning 0800 917 9456 or online by
accessing Plymouth Community Homes
website: www.plymouthcommunityhomes.co.uk
• By standing order
• At local housing offices
• At the Civic Centre
Plymouth Community Homes is happy for
leaseholders to spread the cost over several
months as long as this is agreed in advance. The
amount of the monthly payment and the number
of months over which payment can take place will
depend on the size of the invoice. Please contact
the Leasehold Team for more information.
Maintenance and repairs
Leaseholders are liable to pay a proportion of the
cost of any repairs or maintenance that is carried
out to the structure or communal parts of the
property. The proportion is detailed in the lease
for each flat.
If any major work is carried out - this is where a
leaseholder must pay more than £250 - Plymouth
Community Homes will ensure that the correct
statutory consultation takes place. This is explained
later in this handbook. There are a number of
payment options for major work and these are
listed in a later section ʻPayment methods for major
worksʼ (see page 16).
If any smaller day-to-day repairs or maintenance
are carried out each leaseholder in the block will
receive an annual invoice for a proportion of the
total cost. Invoices for this are sent annually on
30 th September and include repairs that were
completed in the previous financial year. They are
payable within 21 days, although monthly
instalment plans can be agreed in a similar way to
those for the annual service charges.
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