Tenancy Termination Policy - Plymouth Community Homes

4. Exceptional circumstances
4.1 Notice periods
In emergency circumstances, PCH may accept a shorter notice period than four weeks,
for example, where a tenant’s circumstances match the Devon Home Choice criteria for
an emergency move. Any exception must be agreed by a Senior Housing Officer.
4.2.1 Requests by the tenant to ‘withdraw’ notice after notice has been given and
accepted
Once notice has been given to terminate a tenancy, the tenancy termination process
should be completed and the tenancy terminated. Legally notice cannot be withdrawn.
If a tenant makes a request to ‘withdraw’ their notice, PCH may agree to enter into a new
agreement with the tenant to remain in that property. This must be agreed by a Senior
Housing Officer. If an application for a new tenancy is refused this must be reasonable
and proportionate, and the reasons for taking this action must be clearly documented.
5. Meeting the tenant to terminate the tenancy
A member of the housing staff will arrange to meet the outgoing tenant on the tenancy
termination date at the property and collect all keys relating to the property. If the tenant
has already left the property, the locks will be changed and the costs for this recharged
to the tenants. If the tenant is not ready to leave the property at the agreed time, PCH
may agree to extend the tenancy. Permission will normally be given providing the
request for an extension is not for a period longer than two weeks and is the first request
for an extension. Permission will not normally be given for further extensions.
6. Condition of property
PCH expects tenants to leave the property, garage and garden areas (and any
associated parts of the property such as sheds or roof spaces) in a clean and tidy
condition, to allow minor repairs to be carried out in advance of the termination date and
to return keys on or before the tenancy termination date.
PCH will:
Agree any improvements made by the tenant to the property which are
eligible for compensation.
Identify any repairs that the tenant should carry out before they leave, such
as redecoration or clearance of the garden.
Identify any rechargeable costs or repairs, and recharge the tenant
accordingly. Rechargable costs may include, for example, clearing out the
property where this is needed or the cost of gaining access to change locks
where the keys are not returned.
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