PHFA Annual Report 2003 - Pennsylvania Housing Finance Agency

16
THE AMERICAN DREAM IS THE SAME FOR EVERYONE.
IN ANY LANGUAGE.
When someone has a question about a PHFA program, Rosa Roque usually has the answer, often in
Spanish. But there is more to Rosa than meets the eye. Married, she is the proud mother of a
Chihuahua, a Doberman, and a twelve-pound cat. She spends weekends with her husband, time with
her close-knit family, and works ambitiously on her many interests. Whether it’s restoring a late-model
muscle car or casting a line in the Susquehanna River, Rosa is a picture of every day middle America.
But her distinguishing traits of patience, caring, and understanding come to work with her. They follow
her to each meeting and sit beside her for every phone call.
Rosa is a wife, a sister, and a daughter. She works hard for her family. She is compassionate. She is real.
She is talented. Rosa is all of this, both at home and at PHFA.
Rosa Roque, Mortgage Servicing Specialist
She counsels homeowners and helps them stay current with mortgage obligations. Rosa lets them know of the many
opportunities that the Agency makes available. She wants borrowers to understand that their relationship with PHFA
is not that of opponents facing each other, but rather a cooperative arrangement between responsible parties.
The appreciation in value of their homes is the way most Pennsylvanians build wealth.