Practical Reseller Guide - Lenovo Partner Network

practical 

for Resellers 

guide 2013 

lenovo partner network 

Ease of doing business 

Free marketing material 

Fast rebate payments 

Award-winning products 

Driving customers to channel 

www.lenovo.com/partners

YOU WIN, WE WIN 

Partner with Lenovo ® and set new records in sales, 

profits and customer satisfaction. 

WE DO CHANNEL 

LIKE NO OTHER 

Why join Lenovo now? 

Lenovo’s focus on Channel goes to a great 

extent. We're here to stay and we're here to 

grow your business. 

SINGLE INVENTORY FOR FAST DELIVERY 

Our most popular in-stock TopSeller 

products are available for quick bids and at 

simpler pricing options. 

SUMMARY OF CONTENTS 

Why Partner With Lenovo....................3 

Focus on Channel 

Fastest Growing PC Vendor 

Ease of Doing Business 

Award-winning Products 

Marketing and Services to Support 

EARN EXTRA INCOME WITH 

LENOVO SOLUTIONS FOR SMALL 

BUSINESS (LSSB).....................................4 

LENOVO PRODUCTS...................................5 

For business – Think-branded Family 

Accessories and Services 

Lenovo Cloud Computing 

Lenovo Breakthrough Technologies 

Green Solutions from Lenovo 

LENOVO PARTNER NETWORK...................10 

Programme Overview 

Business Partner Website 

Membership Levels and Benefits 

Lenovo Loyalty Programme 

Selling..................................................13 

Lenovo TopSeller Programme 

Special Bid Orders 

PRODUCTS AND PRICING 

INFORMATION.........................................15 

Lenovo Price Lists 

Lenovo Product Guide 

Lenovo TopSeller and Flash ® E-mails 

MARKETING.............................................16 

Lenovo Partner Network Web and Portal 

Marketing and Selling Tools 

Dealer Locator 

Lenovo Financial Services...............17 

Product Training ...............................18 

Lenovo Training Solutions 

Training Courses for Premium and 

Premium Gold Partners 

Lenovo Server Partner 

Lenovo Channel Briefing 

Technical Resources.........................19 

Lenovo Partner Contact Services 

Web Support 

Services Support Centre 

Warranty...............................................20 

Product Warranty Information 

Warranty Service Provider Programme 

microsoft ® office...............................21 

Lenovo PARTNER CONTACTS..................22 

CHANNEL IS OUR PRIMARY ROUTE TO 

MARKET 

Over 90% of our business in EMEA is 

with you. 

FASTEST GROWING PC VENDOR 

By complementing, not competing with our 

channel, we have made Lenovo the fastest 

growing PC Vendor * on the planet. 

AWARD-WINNING PRODUCTS AND 

COMPETITIVE PRICES 

The legendary Lenovo Think-branded 

products aimed at businesses and our 

Idea-branded range of PCs bring style and 

class to consumers. 

EASE OF DOING BUSINESS 

Our dedicated channel team and programme 

support your sales and marketing activities. 

The more you grow, the more benefits 

you earn. 

FAST REBATE PAYMENTS 

Our rebate programmes are simple and 

fast to pay out with even more for 

Premium Partners. 

MARKETING FOR YOU 

We deliver millions of leads to selected 

Business Partners every quarter and 70,000 

customer referrals from our website. 

SUPPORT, NOT COMPETE 

Lenovo Services and Financing Solutions 

designed to increase your revenue, margin 

and customer retention. 

Generating Demand............................14 

Driving Customers to Our Channel 

WINDOWS 8 AND LENOVO ENHANCED 

EXPERIENCE 8.........................................23 

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03 

* 

IDC Worldwide Quarterly PC Tracker, 2012, Q1.

aver 

l® Wireless 

Display 

USB Blocker 

Intel® Wireless 

Display 

Software Monitor 

EARN EXTRA 

INCOME 

WITH LENOVO SOLUTIONS FOR SMALL BUSINESSES 

Help Small Businesses setup Do It Yourself IT departments to save 

their cost and earn extra money for your company. 

Activate Lenovo Solutions for Small 

Businesses and benefit from extra income. 

POWERED BY INTEL ® SMALL BUSINESS ADVANTAGE. 

Energy Saver 


PC Health Center 

Data Backup 

and Restore 

Cuts costs and improves productivity 

by putting PCs to “wake up” or 

“go to sleep” mode at specifically 


scheduled Software times. Monitor 

Display 

Data Backup 

and Restore 

Provides extra level of security and 

reduces downtime by ensuring 

the user’s security software 

Data Backup 

PC Health Center USB Blocker 

and Restore 

is always running. 

Boosts customer’s productivity by 

scheduling PC maintenance outside 


Data Backup 

USB Blocker Energy Saver 


business hours. Display 

and Restore 

Minimises loss of customer’s time and 

data by providing regular backing up. 

Intel ® Small Business Advantage (SBA) and 

Lenovo partnered up to create Lenovo Solutions 

for Small Businesses (LSSB), designed for the 

small business user with no IT department. 

PC Health Center 

Energy Saver 

USB Blocker 


Display 

Tutorial 

Protects customer’s confidential data 

and gives full control on what can be 

connected Intel® Wireless to company’s Data PCs. 

Backup 

Energy Saver 

Display 


and Restore 

Allows users to wirelessly display and 

share PC content on projector. 


Data Backup 

and Restore 

Enables quick access to LSSB 

topics and after-hours support 

for users. 

LEGENDARY THINKING, 

LEAD POSITIONING 

Lenovo makes exceptionally engineered, award-winning quality PCs and servers in every 

price class—a unique combination of rock-solid technology, design and quality to help you 

increase your revenue and find new customers. 

• Fastest growing major PC company in 2011 and 2012 

• #1 Worldwide Commercial Laptops 

• #1 Worldwide Consumer All-in-One Desktops 

The legendary Think-branded family is aimed at businesses looking for high-quality, 

energy efficiency, manageability and security, lower total cost of PC ownership and 

innovation. Lenovo Essential models aimed at businesses to help you win customers 

with very limited budgets. 

Lenovo ThinkPad ® laptops 

Engineered light for extreme portability, 

Lenovo ThinkPad laptops offer an 

award-winning design, great reliability 

and cost-effective performance. Select 

new models pass multiple military-grade 

specifications before reaching the market to 

offer extended resilience. 

Lenovo Essential B Series laptops 

With low prices that hit headlines, not 

budgets, Lenovo B Series is aimed at 

customers who could not afford a Lenovo 

laptop before. Streamlined to include useful 

productivity features, these laptops are 

ideal for home or office use and for helping 

our Partners win new customers. 

Lenovo ThinkCentre ® desktops 

Engineered to help boost output and reduce 

expenses with easy-to-service or upgrade 

designs, Lenovo ThinkCentre desktops come 

with a range of processors and features 

to satisfy various users’ requirements and 

budgets. All-in-One models provide a 

clutter-free, space-saving design. 

DID YOU KNOW? 

Lenovo ranks BEST in TBR notebook 

customer satisfaction study. * 

Lenovo ThinkStation ® workstations 

Our powerful, highly versatile and 

cost-effective ThinkStation workstations 

combine the latest technology with Thinkbranded 

design attributes to deliver the 

performance and the reliability required by 

professional users. And models powered by 

the Intel ® Xeon ® processor are ISV-certified 

for 120 applications. 

Lenovo ThinkServer ® systems 

Rock-solid engineering with software and 

services designed to specifically address the 

needs of small and medium-sized businesses 

to allow easy installation, maintenance 

and updates. 

www.lenovo.com/thinkserver/europe 

Lenovo ThinkVision ® monitors 

Lenovo ThinkVision monitors help to boost 

users’ productivity by enabling multitasking. 

Space-saving designs, TCO 5 and EPEAT 

Gold certifications come as standard on all 

Lenovo ThinkVision monitors. And Lenovo 

‘2-in-1’ models allow users to run two 

video inputs from their PC (VGA + DP) on 

1 monitor. Via the supplied software, users 

can switch quickly from split screen to single 

screen, depending on the application. 

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Learn how to activate the solutions and drive additional revenue. 

www.lenovo.com/partners - Resources. 

05 

*3Q12| TBR — Notebooks Customer Satisfaction Study www.tbri.com

08 06 

Lenovo Idea-branded products are built with a unique set of features and software 

blend that is designed for work, play or anything in-between. 

Lenovo IdeaCentre ® desktops 

Thin, elegant, modern with a clutter-free design and the simplicity of a TV (select 

models), Lenovo IdeaCentre All-in-One desktops feature plug-and-play set-up, HD 

capabilities, excellent graphics and gorgeous screens. Select models also feature 

touch-screen panels and HWTV technology which turns it into an HDTV independent of 

the computer. 

Lenovo IdeaPad ® laptops 

Built for any lifestyle, Lenovo IdeaPad laptops come with a range 

of upscale features, modern designs, including bold colours and 

finishes. They are easy to use, ultra-light and affordable—ideal 

for those who want to surf, e-mail and Skype. 

For updates log on to www.lenovo.com/partners 

DID YOU KNOW? 

‘Instant Resume’ puts 

your system to sleep 

without losing wireless 

connectivity. 

Lenovo Services sm 

Increase your revenue, margin and customer 

retention by adding Lenovo Services to every 

Lenovo PC you sell. 

The Lenovo service portfolio is easy to sell 

and customer benefits include a single-source 

solution with global coverage and scalable 

operations, in-region local language support 

and product expertise. 

Lenovo warranty upgrades and 

maintenance extensions provide access to 

higher levels of service and give customers the 

flexibility of matching the warranty term to the 

intended life span of their PCs. 

Lenovo’s Accidental Damage Protection 

(ADP) includes expert repair, with Lenovo 

qualified parts, of accidental damage, drops or 

spills not covered beyond standard warranty. 

Priority Technical Support gives you 

or your customers direct access to Lenovo 

advanced level technical support, including 

priority call routing and tracking tools. 

Experience reduced repair times and higher 

first time fix rates. 

Lenovo’s unique transition services 

give businesses the customisation, security 

and tracking ability they need to get their IT 

investment effectively integrated into their 

organisation. 

Keep Your Drive (KYD) option from Lenovo 

allows customers to retain their hard disk 

drive and data, in the unlikely event of drive 

failure or to dispose of their business data on 

their terms. 

Lenovo Online Data Backup Enterprise 

Edition is a secured, automatic remote storage 

solution which helps customers manage their 

challenges of data security, while serving as a 

natural complement to your hardware sales. 

DID YOU KNOW? 

Lenovo ThinkPad laptops 

can take water spills 

of up to 60ml, without 

harming your data. 

Lenovo Cloud Computing 

New Lenovo Cloud Storage solutions are 

being launched in 2012 to allow users to: 

• Securely share their data with colleagues 

and friends 

• Access it remotely anytime they need it 

• Synchronise multiple devices and 

automatically back-up data 

The solutions will support a broad range of 

platforms and most mobile devices. Stay tuned 

for more news on www.lenovo.com/partners 

Lenovo Accessories 

Maximise your margin opportunity while 

building customer relationships by providing 

complete business solutions designed for 

your customers and the outstanding Lenovo 

systems they use. 

For any Lenovo PC system 

Lenovo’s Secure USB Hard Disk Drives 

offer data security on the go. Security at 

the desk is achieved with biometric and 

smart card keyboards as well as cable 

lock solutions. 

Selection for Lenovo desktops 

Lenovo’s Extend Arm improves ergonomics 

and workspace efficiency allowing users to 

reclaim desk space and position their 

monitor to suit almost any need. 

Lenovo’s Ultra-slim Plus Wireless Keyboard 

and Mouse offers legendary Lenovo design, 

flexibility and unique features like drain 

holes to handle spills. 

Enhancing Lenovo laptops 

Lenovo USB 2.0 Port Replicator with 

Digital Video – Convenient cable 

management and connectivity for monitor, 

LAN and four USB devices. 

Lenovo’s Ultra-slim AC/DC Combo Adapter 

offers customers power and charging on 

the go for their ThinkPad as well as a vast 

array of mobile phones. 

For the fastest way to choose compatible 

options and services for Lenovo systems, use 

Lenovo QuickPick. 

Lenovo QuickPick is an easy-to-use, 

web-based options and services configurator. 

It helps to identify recommended or all 

standard warranty and protection services 

and options compatible with a given system, 

including part numbers, description, list price 

and any applicable compatibility notes. 

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It is available on the public web with no login 

required. Try it at www.lenovoquickpick.com/gbr

Lenovo Breakthrough 

TECHNOLOGIES 

Lenovo ThinkVantage ® Technologies are designed to protect Lenovo PCs from system 

viruses, external impacts and help reduce the total cost of owning a PC. They help 

you generate new opportunities for high-value services and increase your margin. 

Lenovo Essential products and Idea-branded laptops and desktops are loaded with 

unique tools for growing businesses, making your customers’ life easier. 

Mobility 

Access Connections —a single interface that switches effortlessly between wired and 

wireless networks at home, at work or on the road. Automatic band switching on ThinkPad 

laptops ensures that users always stay connected to the strongest wireless signals 

available, no matter where they are. 

Durability 

Active Protection System —detects sudden changes in motion caused by everyday laptop 

accidents and temporarily stops the hard disk drive, to help protect valuable data. 

ThinkPad Roll Cage * —the strong Magnesium-alloy frame that surrounds the ThinkPad and 

secures the internal components of the laptop in case of accidents or jolts. 

Security 

Client Security Solution—a hardware/software combination on select models that helps 

to protect vital security information with fully encrypted hard disk drives, self-destructing 

decryption keys and fingerprint readers. 

Secure Data Disposal —makes removing confidential information on a hard disk drive fast 

and simple and deems the data irretrievable. 

VeriFace ® Facial Recognition Technology—allows users to make their face their password. 

It’s a fun and easy way to log in to the PC. 

Support 

OneKey ® System Recovery—recovers system from a virus attack at the press of a button. ** 

Lenovo Solution Centre—provides a simple dashboard to view total system health (selected 

Edge products). 

Rescue and Recovery ® —one-button recovery from system crashes and even viruses, 

includes Express Recovery, which helps fix system problems in less than 3 minutes. 

System Migration Assistant —moves data from one PC to another, quickly and accurately. 

GREEN SOLUTIONS 

FROM LENOVO 

Lenovo is committed to offering energy-efficient technology choices that 

can reduce greenhouse gas emissions and save energy costs without 

sacrificing performance, style or comfort: 

The entire range of Lenovo ThinkVision monitors 

and many Think-branded products are ENERGY STAR ® 5.0, 

EPEAT Gold and GREENGUARD ® certified. 

Lenovo power management tools allow current 

Lenovo systems to be more energy efficient 

than older systems. 

All Lenovo packaging material is 90% 

recyclable. Reusable and recyclable Lenovo 

systems’ material means less waste and a 

safer environment. 

Today * , Lenovo is an industry leader with 

respect to energy-efficient products, the use of 

environmentally preferred materials and green 

product packaging. 

Lenovo’s Asset Recovery Service provides a 

single source solution for the secure, documented 

disposition of IT assets and data, while allowing 

your organisation to receive the residual value for 

your IT investment, regardless of brand or model. 

www.lenovo.com/recycling 

Learn more about Lenovo's ‘green’ programmes at: 

www.lenovo.com/green 

Entertainment 

Multimedia Centre—a single interface for playing CDs, DVDs and much more. 

Dolby ® Audio—select IdeaPad laptops feature Dolby ® Home Theater or Dolby ® Sound Room 

audio for realistic and vivid theatre-style sound. 

Solutions for Think-branded products 

Solutions for Lenovo and 

Idea-branded products 

Solutions for Think-branded 

and Idea-branded products 

08 

DID YOU KNOW? 

Lenovo ThinkPad laptops are 

tested 114 times before they leave 

the laboratory to ensure extended 

durability and resilience. 

* 

Available on current ThinkPad T, X and W Series laptops. 

** 

Some models restore to initial, factory state only. 

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* 

At the time of publication.

LENOVO PARTNER 

NETWORK 

Programme Overview 

Our Business Partner programme for resellers offer free sales and marketing tools, 

skill-building courses and support to help create opportunities to grow your business and 

drive increased profit. 

Lenovo Partner Network (LPN) consists of three membership levels – Member, Premium and 

Gold Partner. By attaining Premium or Gold Partner status, you receive enhanced benefits. 

Sales Support for All Our Partners 

FREE monthly e-mails for up-to-date 

products, price lists and promotional 

activities 

FREE marketing support from Lenovo 

Partner website 

FREE online product education 

The new Lenovo Partner Portal in other 

words, enables our Business Partners to find 

all profiling tools in one place. 

Lenovo Partner Portal 

Our easy-to-navigate web Portal is available 

to all Lenovo Business Partners. The new 

design offers a single-point-of-contact for 

all your profile and sales data to allow faster 

responses to your sales opportunities. New 

features include: 

Single sign-in with the Lenovo Partner 

Network website for all your marketing 

and product content 

Automatic allocation of qualified leads to 

channel, driving more opportunities to 

the eligible Partners 

Partners’ reps training history, including 

face-to-face training, for future skills 

development plans and higher LPN 

levels qualification 

Online support for applications 

and content 

www.partners.lenovo.com 

Lenovo Partner Network Website 

Lenovo Partner Network is a dedicated 

website, available to all Business Partners. 

It offers a seamless experience, creating a 

one stop-shop for all your marketing needs. 

You can find more info in the Marketing 

section of this guide. 

www.lenovo.com/partners 

DID YOU KNOW? 

Lenovo PCs with Quick 

Start function allow 

access to the web prior 

to full boot-up. 

qualification 

requirements 

Qualification for the Lenovo Partner Network Programme is very simple. 

Member level 

After making your initial registration including signing the Lenovo Partner Network 

Agreement and providing Lenovo with your e-mail address, you will automatically 

qualify as a Lenovo Business Partner. 


Premium and Gold Partner levels 

To reach the higher levels in LPN, Partners need to meet the following criteria on 

an annual basis (valid from 1 st January 2013): 

1. Achieve the required revenue results * : 

Premium level: Your annual Lenovo products revenue is at least $ 200.000. 

Gold level: Your annual total Lenovo revenue is at least $ 1,000,000. 

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2. Complete all required web-based training courses. 

Premium level: Sales people in your company must complete the required sales 

courses. Your technical people must complete the required technical courses. 

Gold level: At least five sales people in your company must each 

complete five sales courses. Two of your technical people must each complete 

the required technical courses. 


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* 

Revenue data is collated using sales-out reporting provided 

to Lenovo by our Authorised Distributors.


NETWORK 

BUSINESS PARTNER BENEFITS Not Registered Members PremiUM Gold 

Marketing and Technical Support 

Premium Partner Rebate 

Gold Partner Rebate 

Eligibility for Market Development Fund 

Eligibility for Co-marketing Budget 


Product Training 

Access to Lenovo Leads 

Eligibility for Warranty Service 

Premium BP Certificate and Emblem 

Point of Sale Material 

Demo Units 

Priority Dealer Locator Listing 

Sales Support (named contact for Premium) 

Briefings, Events, Lenovo Newsletters 

Use of Lenovo Logo and Lenovo BP Emblem 

SELLING 

Lenovo TopSeller Programme 

The Lenovo TopSeller programme is 

specially designed for you. The programme 

offers our most popular Think-branded 

and Idea-branded products, aggressively 

priced and available via our Authorised 

Distributors for fast delivery. 

For TopSeller products, take a look 

at our Lenovo Product Guide for 

Business Partners. 



As a Lenovo Business Partner, you are 

eligible to participate in Special Bid Orders 

for faster delivery. Our TopSeller models 

are now available for you to specially bid on, 

offering your customers easy access to the 

latest technology. You can qualify for Special 

Bid Orders either while registering for LPN 

or you can sign up by logging on to 


This can also be found under the 

‘Programmes’ tab of the LPN Portal on 

a page called ‘Special Bid Programmes’. 

Lenovo Stores * 

If you operate a store which provides 

customers with physical access to Lenovo 

products, Lenovo has created point of sale 

materials specifically for your use. Those 

materials include Lenovo stickers with 

product highlights, screensavers, brochures 

and much more. Contact your local Lenovo 

Account Manager for more information. 

Profit from Services 

Lenovo ThinkVantage ® Technology solutions 

and the wide portfolio of Lenovo Warranty 

and Protection Services help your 

customers save time and money while 

helping you earn additional margins. 

Premium and Premium Gold Partners can 

benefit from additional services revenue 

after becoming an Authorised Warranty 

Service Provider (AWSP). 

Yes No Limited 

2013 

2013 

12 

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* 

Programme may not be available in all countries. 

Terms and conditions apply.

GENERATING 

DEMAND 

Demand Generation 

Lenovo invests heavily in targeting new and 

existing markets with extensive demand 

generation. 

We invest in vigorous promotional activities 

to bring new customers to our Business 

Partners, helping to expand business and 

develop new revenue opportunities: 

All TopSeller products and offers 

advertised in our end-user campaigns 

drive demand to our channel and deliver 

thousands of leads to our selected 

Business Partners. 

All TopSeller products are supplied 

through our Business Partners. 

Thousands of customers are 

referred to our Partners from 

the Lenovo Dealer Locator. 

DID YOU KNOW? 

Select Lenovo PCs 

come with ‘Bright 

Vision’ technology which 

automatically adjusts 

screen brightness. 

PRODUCT AND 

PRICING INFORMATION 

The following materials are available to Business Partners 

to help you take advantage of Lenovo’s marketing: 

Lenovo TopSeller Price List – e-mailed 

regularly to all Business Partner contacts 

who register on the Lenovo Partner 

Network website and subscribe to receive 

Lenovo communications. 

Lenovo Price List – a price list for 

non-TopSeller products that you may use 

in special projects. This list is also available 

on the Lenovo Partner Network site. 

Lenovo Product Guide for Business 

Partners – a selling guide, available as 

a brochure or downloadable from the 

Lenovo Partner Network website. 


Lenovo Flash ® E-mail – 

register on Lenovo Partner Network 

and ensure you always receive 

the very latest price list, new 

products and promotional updates 

and other important sales and 

marketing information. 

Register now at: 


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MARKETING 

End to end marketing collateral, only on the Lenovo Partner Network Portal. 


As a Lenovo Business Partner, you’ve got the full weight of our marketing power 

right behind you. Whatever Lenovo products you want to market and sell, the 

information is right there in Lenovo Partner Network—a one-stop sales access 

and marketing tool to help you increase profits and grow your business. Easy 

to navigate, it has all the tools and downloads you need to help you create 

successful marketing tactics, including: 

• Campaign Page – This page includes focus products, toolkits, campaign guide 

and promotions. 

• Brand Campaign Assets – Learn more about the Lenovo brand campaign and 

download logos, videos, marketing collateral and more. 

• Promotions Page – Make sure to check our latest offers for you and your 

customers. 

• Product Toolkits – Such as datasheets and cheatsheets that offer sales support 

for new announcements with links to useful image packs. 

•Resources – All your marketing needs, from images and copy blocks 

to price lists and logos, all in one place. 

Visit www.lenovo.com/partners 

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Dealer Locator* 

Premium and Gold level partners registered on Lenovo Partner Network are 

automatically included in our geographical Dealer Locator. This provides a 

proximity search to help customers find the most appropriate Business Partner to 

meet their specific needs. Customers find it on Lenovo home pages when clicking 

onto the ‘Where to Buy’ link. 

Become a Partner 

The ‘Become a Partner’ page holds all the tools and information you will 

need for a programme overview or to 

re-qualify to be a Lenovo Premium Partner. 

To take advantage of the Lenovo Loyalty Programme, visit 

the ‘Become a Partner’ page for links and a guide to the programme. 

Visit www.lenovo.com/partners 

Lenovo Product Videos 

These are quick, simple and fun product videos 

which are available to download. Use them to 

send to your customer and help you generate new 

opportunities and sales. 

www.partnerinfo.lenovo.com/partners/uk/ 

resources/video.shtml 

* 

Subject to providing a URL on your website that links 

to a 'Lenovo products only' page. 

LENOVO 

FINANCIAL SERVICES 

Financing is a valuable selling tool which helps you: 

Sell more, more often: 

• Funding available for projects starting 

from $ 1,000 

• Overcome budget constraints and cost 

objections—replace large upfront costs 

with lower monthly payments 

• Accelerate customers’ technology 

programmes—deliver the solution they 

need today whilst spreading the costs 

• Generate more demand with 0% finance 

and other promotional campaigns 

Increase cash flow and margins: 

• Increase order values with high 

margin software and peripherals 

for small increases in the customers’ 

monthly payment 

• 20% allowance on soft costs and 

peripherals to help you increase 

your margin 

• We pay your invoice within 24 hours, 

provided we have all the completed 

documentation 

• We take 100% of the financing risk 

Protect and control your customer base: 

Financing creates regular customer contact, 

giving you opportunities for add-ons, 

upgrades and trade-ins. And competitors will 

find it hard to get a foot in the door because: 

• 50% of companies plan to lease more 

frequently this year 

• 70% of companies say that availability of 

leasing is critical in vendor selection 

(IDC – 2010 IT Leasing and Financing Survey.) 

Further details: 


e-mail: pgr@lenovofs.com 

Lenovo Financial Services is a trading style 

of the CIT Group Inc. and its subsidiaries and 

affiliates worldwide. Lenovo is a trademark 

of Lenovo Group and is used under licence. 

17

TRAINING AND 

CERTIFICATION 

Lenovo Training Solutions 

Lenovo Training Solutions deliver training 

on the most innovative and reliable PCs 

available today. They empower sales, 

marketing, technical, service and support 

professionals to meet their business 

objectives, while also highlighting the value 

Lenovo brings to our customers. 

A free 10-minute ‘first look’ web course 

provides a quick overview of our latest 

products. By using more comprehensive but 

also free web-based courses, you can gain 

the competitive edge you need by learning 

about the latest Lenovo technologies and 

solutions in as little as an hour. You can 

develop your skills anywhere, anytime, 

around-the-clock. 


Training and Certification Courses for 

Premium and Premium Gold Partners 

To maintain or qualify for Premium or 

Premium Gold level in the Business Partner 

programme, Partners need to complete 

specific training requirements. 


Lenovo Server Certification 

By completing our dedicated ThinkServer 

sales and technical courses, you become a 

Lenovo Server Partner and get highlighted 

in the respective category of the Lenovo 

Dealer Locator. 


Lenovo Channel Briefing 

Meet our team in an informal atmosphere 

and be amongst the first to get an update on 

our latest products and programmes. You'll 

also see how you can earn the most with 

Lenovo PCs. Contact your Lenovo Account 

Manager for more information on the local 

training and seminars. 

DID YOU KNOW? 

Rapid Charge feature on select 

new Lenovo ThinkPad laptops 

recharges 80% of the battery 

in about 30 minutes. 

TECHNICAL RESOURCES 

AND SUPPORT 

18 

Services Support Centre (SSC) * 

Need help and assistance on the Lenovo 

Services portfolio? Now you can direct 

your pre-sales services questions to our 

dedicated team available via Live Web Chat 

or Toll–Free Telephone Number from Monday 

to Friday during working hours. 

Look for SSC scope and contacts or find 

the SSC link under the Services tab on 

the Lenovo Partner Network web portal at 


Registration Support 

Warranty upgrades and extensions need 

to be registered within 30 days of your 

purchase in order to be activated. 

Ensure your customers register for the 

Lenovo Services they have purchased 

via simple online activation in the Lenovo 

registration system. 

The registration ensures they get the 

services they are entitled to as the 

registered service product is recorded 

in the entitlement database accessible 

for the Lenovo Authorised Service 

Provider’s network. 

Need help with Lenovo Services 

products registration? Do you purchase 

many separate services for separate 

customers at the same time? We can 

help you in making this a fast and 

pain-free experience. For immediate 

assistance hit the link 

www.lenovo.com/registrationsupport 

Web Support 

The PC eSupport website presents 

a vast array of technical support 

information on our products and 

technologies www.lenovo.com/support 

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* 

Supported in English only.

Product Warranty 

Information 

Warranty Information 

Lenovo Idea-branded and Think-branded 

products come with varying standard 

warranties ranging from one year customer 

carry-in repair to five year on-site service. 

You can check to see if a machine is within its 

warranty period by using the warranty lookup 

under the online technical support link below. 

www.lenovo.com/warranty 

If the machine is still covered under warranty 

and if you are an Authorised Warranty Service 

Provider (AWSP), you can perform the 

warranty work for your customer. If you are 

not an AWSP, your customer should contact an 

AWSP whom they can find using Lenovo Dealer 

Locator or phone the National Call Management 

Centre (NCMC) to determine if the problem can 

be resolved over the phone or if other action 

is required. 

Access Dealer Locator: 

www.lenovo.com/findreseller/europe 

Find your local NCMC number on this web page: 

www.lenovo.com/partner/support/ncmc 

Become an Authorised Warranty 

Service Provider (AWSP) 

Business Partners who have achieved 

Premium or Premium Gold level may apply 

for AWSP status. Those subsequently 

appointed as Authorised Warranty Service 

Provider (AWSP) will be offered the 

Warranty Service Agreement which gives 

you the ability to handle warranty and 

repair of PCs on behalf of Lenovo. Qualified 

Business Partners may apply by contacting 

the Regional Services Manager. Your Lenovo 

contact will assist you with the process. 

DID YOU KNOW? 

A Lenovo PC can shift to 

instant sleep/resume mode 

in less than 2 seconds with 

the new Lenovo ‘Lower 

Power Mode’ technology. 

Partner with us for profit 

Microsoft ® Office 2010 

Now easier to sell, Microsoft ® Office 2010 helps you grow your revenue, increase 

profitability and meet evolving customer demands. 

With a streamlined product line and easier sales process, Microsoft ® Office 2010 saves 

you time, effort and money by reducing complexity and shortening sales cycles for the 

world’s most popular productivity suite. 

Easier to Buy and Sell 

• A streamlined product line attractively priced 

• A single, preloaded image reduces complexity 

• Product Key Cards encourage the purchase of 

Office 2010 with new PCs 

• Product Key Cards ease the activation of Office 2010 

preloaded on a PC 

• Office Web Apps and Office Starter will help increase customer demand 

20 

Enhanced Revenue Opportunities 

• It takes less time and effort to 

sell—improving sales rep productivity 

• Attractive cross sell opportunities help you 

increase revenue 

• Benefit from a large customer base with the 

potential of upgrading their software 

• Clear upsell path to premium SKUs with 

higher margins will help your bottom line 

For more information, log on to: 

www.lenovo.com/partners - Resources 

Meets Evolving Customer and Channel Needs 

• Unmatched complete productivity 

experience across the PC, phone 

and browser 

• Customers will love the improved customer 

experience with Office 2010 

• Extensive Microsoft ® advertising 

campaigns will create product 

awareness and drive demand 

• Extensive training opportunities 

21 

and dedicated technical support from 

the Microsoft ® Partner Network

Lenovo 

Partner Contacts 

Country Telephone Number E-mail Address 

Austria +0820 901160 lpcs_at@lenovo.com 

Belgium +32 11 300 336 lpcs_be@lenovo.com 

Denmark +45 3038 0605 jns@lenovo.com 

Finland +358 9 5465 2200 lpcs_fi@lenovo.com 

France + 33 176773757 aolivier1@lenovo.com 

Germany +49 6922221005 kpiel@lenovo.com 

Ireland +353 1 6448700 salesuk_uk@lenovo.com 

Israel 1 800 230 250 lpcs_il@lenovo.com 

Italy +39 0221080601 lpcs_it@lenovo.com 

Morocco +212 22 504216 lpcs_ma@lenovo.com 

Netherlands +31 10 71 31831 lpcs_nl@lenovo.com 

Norway +47 66 81 71 00 lpcs_no@lenovo.com 

Portugal +34 91 789 68 66 lpcs_pt@lenovo.com 

Spain +34 91 789 68 66 lpcs_es@lenovo.com 

Sweden +46 8 511 610 20 lpcs_se@lenovo.com 

Switzerland +41 848 53 66 86 lpcs_ch@lenovo.com 

United Kingdom +44 2075732333 rlear@lenovo.com 

WINDOWS 8 AND LENOVO 

ENHANCED EXPERIENCE 8. 

Windows 8: 

Beautiful, Fast, Fluid 

Microsoft ® 's sleekest, most innovative operating system yet. Built around touch 

technology and tiled applications, Windows 8 takes the PC experience to a new level of 

customisation, consumption, and creation. Windows 8 Pro is beautiful, fast and fluid. 

It gives you all the benefits of Windows 8, plus new levels of productivity, security, and 

mobility without sacrificing performance or choice. 

Created specifically for the new Windows 8, Lenovo has combined the best hardware 

and software features to create Lenovo Enhanced Experience 8. 


NETWORK 


Other Countries 

Estonia, Latvia and Lithuania – see Finland 

22 23

Lenovo Technology UK LTD 

Discovery House 

18 Bartley Wood Business Park 

Bartley Way 

Hook 

RG27 9XA 

Lenovo reserves the right to alter product offerings and specifications at any time without notice. Any models pictured are for illustration purposes only. Lenovo is not responsible for 

photographic or typographic errors. Information advertised has no contractual effect. All offers are subject to availability. Lenovo may not offer the products, services or features discussed in this 

document in all countries. Information is subject to change without notice. Consult your local Lenovo Representative for information on offerings available in your area. Lenovo, the Lenovo logo, 

For Those Who Do, IdeaCentre, IdeaPad, ThinkCentre, ThinkPad, ThinkPlus, ThinkVision, ThinkStation, ThinkServer, Lenovo Service, TopSeller, OneKey, VeriFace, Access Connections, Active 

Protection System, Rescue and Recovery, Secure Data Disposal, System Migration Assistant and ThinkVantage are trademarks, registered trademarks or service marks of Lenovo. Microsoft and 

Windows are registered trademarks of Microsoft Corporation. Intel, the Intel Logo, Intel Inside, Intel Core, Ultrabook, Core Inside and vPro are trademarks of Intel Corporation in the U.S. and/or 

other countries. Other names and brands may be claimed as the property of others. © Lenovo 2013. All rights reserved. 

Visit www.lenovo.com/safecomputing periodically for the latest information on safe and effective computing.

Practical Reseller Guide - Lenovo Partner Network

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