Introduction and Welcome - Lenovo Partner Network

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Server Services – Partner Feedback • Customers purchasing 4hr response service expect all parts to be replaced via on-site technician Technician Installed CRU is part of Lenovo Server Premium and Midtier service offerings • Customers purchasing mainstream servers are typically cost constrained and they prefer 4hr 9x5 service 4hr response in 9x5 service window is part of Lenovo Server Midtier service offerings • Customers purchasing advanced servers prefer 4hr 24x7 service coverage 4hr response in 24x7 service window is part of Lenovo Server Premium service offerings 24 © 2011 Lenovo Confidential. All rights reserved.
ThinkServer Services Portfolio GOOD Next Business Day 9x5 BETTER Priority Technical Support + 4 Hr Onsite Response 9x5 or 8 Hr Onsite Response 24x7 + Onsite Tech Install of CRUs BEST Priority Technical Support + 4 Hr Onsite Response 24x7 + Onsite Tech Install of CRUs 25 © 2011 Lenovo Confidential. All rights reserved.
Page 2 and 3: Introduction and Welcome Alan Andra
Page 4 and 5: Accelerate At-A-Glance • Joint sp
Page 6 and 7: ThinkServer Overview Russ Jenkins T
Page 8 and 9: 2012 System Roadmap Current / Previ
Page 10 and 11: Innovative Technology ‘Think’ L
Page 12 and 13: ‘Think’ Reliability Robust cool
Page 14 and 15: Delivering More Value • CRN Chann
Page 16 and 17: RD630/RD530 Speeds & Feeds RD530 Ch
Page 18 and 19: 2P Tower Competitive Compare TD230
Page 20 and 21: ThinkServer Services Mark Welsh Thi
Page 22 and 23: Attach rate of Server OEM services
Page 26 and 27: 4hr Onsite Response Time measuremen
Page 28 and 29: US 4 hour service coverage 28 © 20
Page 30 and 31: Server attached Sticker • Attache
Page 32 and 33: Keep Your Drive Failed drives requi
Page 34 and 35: Server Asset tagging • Gartner: 5
Page 36 and 37: MARKETING & SALES Deliverables over
Page 38 and 39: Edge services your profit multiplie
Page 40 and 41: Microsoft EE3 Brad Ries Channel Mar
Page 42 and 43: Sales Scripts Short sales scripts t
Page 44 and 45: Maintain Fast Boot Performance Boot
Page 46 and 47: Optimized for Business - Commercial
Page 48 and 49: What is the Difference Between EE3
Page 50 and 51: A70z Drawing Submit a Survey and En

Introduction and Welcome - Lenovo Partner Network

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