Introduction and Welcome - Lenovo Partner Network
Introduction and Welcome - Lenovo Partner Network
Introduction and Welcome - Lenovo Partner Network
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Server Services – <strong>Partner</strong> Feedback<br />
• Customers purchasing 4hr response service expect all parts<br />
to be replaced via on-site technician<br />
Technician Installed CRU is part of <strong>Lenovo</strong> Server Premium <strong>and</strong> Midtier<br />
service offerings<br />
• Customers purchasing mainstream servers are typically cost<br />
constrained <strong>and</strong> they prefer 4hr 9x5 service<br />
4hr response in 9x5 service window is part of <strong>Lenovo</strong> Server Midtier<br />
service offerings<br />
• Customers purchasing advanced servers prefer 4hr 24x7<br />
service coverage<br />
4hr response in 24x7 service window is part of <strong>Lenovo</strong> Server Premium<br />
service offerings<br />
24 © 2011 <strong>Lenovo</strong> Confidential. All rights reserved.
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