Introduction and Welcome - Lenovo Partner Network
Introduction and Welcome - Lenovo Partner Network
Introduction and Welcome - Lenovo Partner Network
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Attach rate of Server OEM services<br />
According to IDC, server<br />
services attach rates of<br />
HP <strong>and</strong> DELL<br />
are ~ 63%<br />
BPs <strong>and</strong> Customers Expect Server Services from OEM<br />
• Due to complexity, <strong>Partner</strong>s want to sell OEM service<br />
• Most requested: Warranty Upgrades, Priority Support<br />
• Also relevant: KYD, Asset Tag, Asset Recovery<br />
• Services bring profit to HW sales <strong>and</strong> increase CSAT<br />
• More advanced servers require higher levels of service<br />
• Estimated Server Service AUR~ $500<br />
Your customers require<br />
quality service from OEM<br />
22 © 2011 <strong>Lenovo</strong> Confidential. All rights reserved.
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