Endeavour Energy Annual Performance Report - Parliament of New ...

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05 $ 1.3 m total of workplace giving donations made to 11 charities since 2004 (includes organisation matching) OUR community Above: The Younes family enjoying the Hot Air Balloon display at Parramatta Park on Australia Day. Endeavour Energy has been a community partner of Australia Day for 15 years. Endeavour Energy has a complex and diverse stakeholder base that includes government, regulators, shareholders, customers, employees, media and suppliers. Public consultation on key projects Engaging the community and other stakeholders in open and honest dialogue is critical to the success of Endeavour Energy’s operations. When planning major capital works we undertake comprehensive stakeholder impact assessments. We engage closely with local residents, businesses, councils, state Members of Parliament and other stakeholders to ensure our works are carried out in a way that minimises impacts on the day-to-day activities of the community. In 2010–11, major projects on which we engaged with local communities included: • New major substations in Tomerong, Casula, Chipping Norton, The Oaks and West Tomerong. • Upgrades of zone substations in Bomaderry, Bulli, Ringwood, Rydalmere and South Granville. • The establishment of East Parramatta Switching Station. • New transmission lines in Eastern Creek, Blue Mountains, Granville and Liverpool. Customer consultative committee Endeavour Energy’s Customer Consultative Committee comprises important stakeholder groups: business and residential customers, senior citizens, community organisations and multicultural groups. It provides us with valuable information and insights into issues that impact our customers and the wider community. In 2010–11, the committee contributed to discussions on topics from both a retail and network perspective, including energy price rises and customer hardship, our human resources strategy, the proposed sale of Integral Energy’s retail business and peak resourcing strategy. Resulting from the sale of Integral Energy’s retail business on 1 March 2011, Endeavour Energy’s Customer Consultative Committee is now focused on topics relating to its network business and operations. 32
Multicultural policies and services program Endeavour Energy’s corporate values commit the organisation to acknowledging and valuing cultural diversity across our stakeholder base. This commitment is evident in our delivery of customer service, management of employees and interactions with suppliers, communities and other stakeholder groups. Customers We strive to ensure that appropriate services are offered to our multicultural customer base and that customers are not disadvantaged because of their cultural backgrounds. Data collected from the 2006 Census indicates that 29% of people living in our franchise area – Sydney’s Greater West, the Blue Mountains, the Southern Highlands and the Illawarra – were born outside Australia. Approximately 28% of the population in the area comes from non-English-speaking backgrounds. Other than English, the three most common languages spoken in the area are Arabic (3.7%), Vietnamese (2.0%) and Cantonese (1.8%). We aim to provide the same level of service to our customers – any of whom may need to contact us. To this end we provide an interpreter service that allows customers to speak their own language. Arabic and Vietnamese-speaking customers are the main users of the service, which is supplied by the Australian Government Department of Immigration and Multicultural and Indigenous Affairs. As an electricity retailer (until 1 March 2011), this interpreter service number was printed on the back of customer bills and on the front page of the standard service contract. Our Customer Consultative Committee also considers the ethnic and cultural needs of customers. The committee provides valuable feedback and advice about our policies and services. Its membership includes representatives of Aboriginal and other communities. Employees Endeavour Energy is committed to fostering an environment in which the diversity in the workplace is respected and valued as a source of new ideas and perspectives. Our commitment includes encouraging diversity across all areas of employment, including recruitment, remuneration, training, development and career progression and accommodating the needs of employees in their observance of religious duties and cultural obligations while at work. To help strengthen employment opportunities for Indigenous people, we have implemented the PowerStart Program in conjunction with TAFE as a part of our ‘Bridging the Gap’ Indigenous Employment Strategy. This program resulted in two participants starting apprenticeships with us this year. Engaging the community and other stakeholders in open and honest dialogue is critical to the success of Endeavour Energy’s operations Focus for 2011–12 • Assess key network documents and ensure critical documents are available on Endeavour Energy’s website for network customers in other languages. • Develop the Endeavour Energy Diversity Framework to formalise and integrate our work to entrench and celebrate diversity in the workforce, addressing cultural, disability, indigenous and EEO issues. • Continue with our ‘Bridging the Gap’ strategy to increase Indigenous participation in the workforce to 2.6% by 2015. Customer Consultative Committee member David Gordon touring the East Parramatta Switching Station site, where an archaeological dig was in full swing. Endeavour Energy Annual Performance Report 2010–11 33
Page 1 and 2: ANNUAL PERFORMANCE REPORT 2010-11 I
Page 3 and 4: Contents LETTER TO SHAREHOLDING MIN
Page 5 and 6: YeAR at a Glance Items 2009-10 2010
Page 7 and 8: To that end, we pursued our second
Page 9 and 10: Endeavour Energy’s six strategic
Page 11 and 12: Performance indicator: lost time in
Page 13 and 14: Performance indicator: Capital expe
Page 15 and 16: Efficiency reviews to reduce costs
Page 17 and 18: Each year we investigate bushfire r
Page 19 and 20: STRATEGIC OBJECTIVE 6 - DELIVER PER
Page 21 and 22: Network Strategy Network business o
Page 23 and 24: Major works in progress 2010-11 con
Page 25 and 26: Major works in progress 2010-11 con
Page 27 and 28: The NSW Code of Practice - Demand M
Page 29 and 30: Network-related calls increased fro
Page 31 and 32: New apprentices vital to our workfo
Page 33: Equal employment opportunity As par
Page 37 and 38: 06 8 % reduction in greenhouse emis
Page 39 and 40: Environmental management system Our
Page 41 and 42: ENDEAvoUR ENERGY’S GoveRNANCE AND
Page 43 and 44: EXECUTIve LEADERshIP TEAM Vince Gra
Page 45 and 46: 08 $ 245 m operating profit after t
Page 47 and 48: Debt Balance sheet debt increased b
Page 49 and 50: Directors’ Report For the yEAR en
Page 51 and 52: Statement of Comprehensive Income F
Page 53 and 54: Statement of Changes in Equity For
Page 55 and 56: Statement of Cash Flows For the yEA
Page 57 and 58: 2 Statement of Significant Accounti
Page 65 and 66: 4 Expenses 2011 $’000 2010 $’00
Page 67 and 68: 5 Gain/(loss) on sale of Retail bus
Page 69 and 70: 7 Deferred Tax (Assets)/Liabilities
Page 71 and 72: 8 Cash Flow Information continued (
Page 73 and 74: 9 Trade and Other Receivables conti
Page 75 and 76: 12 property Plant and Equipment con
Page 77 and 78: 13 Intangible Assets Software $’0
Page 79 and 80: 14 Employee Benefits - Superannuati
Page 81 and 82: 16 Other Current Liabilities 2011 $
Page 83 and 84: 21 Financial Instruments continued
Page 85 and 86:
21 Financial Instruments continued
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
23 Expenditure Commitments continue
Page 93 and 94:
27 prudential Requirements An unsec
Page 95 and 96:
Appendices Contents Five-year stati
Page 97 and 98:
Australian Financial Services Licen
Page 99 and 100:
Executive Remuneration General prin
Page 101 and 102:
Table A: Number of applications by
Page 103 and 104:
Implementation of Price Determinati
Page 105 and 106:
GLossARY The Australian Consumer La
Page 107:
Ausgrid LOCATIONS and contacts Kand
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