Endeavour Energy Annual Performance Report - Parliament of New ...

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10 INDEX A Aboriginal employment strategy 31 apprentice intake 4, 29, 29 Australian Financial Services Licence 95 B balance sheet 44 balanced scorecard 6 Board Committees 39–40 Board of Directors 38-40, 42, 91-92 bushfire risk management 15, 16 business risk management 16 C capital works program 10–11, 19–23, 45, 89 Chairman and Chief Executive Officer report4 community relations 6, 32–4 complaint handling 26–7, 37 compliments received 27 comprehensive income statement 49 consultants95 corporate information 54 Corporate Plan 4, 6–7 credit card certification 95 customer care group 26 customer interaction centres 26 customer relations 6, 12–13, 26–7, 33 D demand management 24–5 Diversity Framework 33 dividends paid 5, 61–2 E efficiency program 13 electricity, growth in demand for 18 electricity prices 4–5, 13, 80–1, 100 employees28–31 benefit provisions 58–9, 76–8, 80 cultural issues 6, 17 employee relations 30, 33 Enterprise Agreement 17 recruitment11 employee numbers 28 year at a glance 3 Endeavour Energy, brand unveiling 5, 26 Enterprise Agreement 17, 30 environmental performance, issues 35–7, 47 equal employment opportunity 31 ethics and conduct 41 Executive Leadership Team 41, 42, 97 exemptions from annual reporting provisions 96 external audit 42 F Fathers’ Day windstorm 10 fault and emergency work 23 field force automation system 14 financial results 6, 44, 46–92 financial statements 49-91 five-year statistical table 94 fleet management 14, 36 fraud and corruption control plan 41 fraud risk register 42 funds granted to non-government organisations100 G glossary103 governance38–42 Government Information (Public Access) Act 2009 (NSW) 98, 102 Government Information (Public Access) Regulation 2009 (NSW) 98–100 Greenhouse Gas Reduction Scheme (NSW) 35 greenhouse legislation 35–6, 62 H hardship program 27 Health and Safety Policy Statement 8 I implementation of price determinations 100 incident management 16 independent auditor’s report 48 industrial relations 30 Integral Energy, name change from 2, 26 internal audit 42 iSAFE vehicle system 14 J judicial decisions 102–3 K key management personnel 90 L legislative changes 101–2 Letter to Shareholding Ministers 1 Lifeguard program 3, 9 lost-time injuries 8–9 M major projects 19–23 management performance 43–5 metering 23, 30, 60 mobility30 Multicultural Policies and Services Program 33 N network maintenance plan 23 network plan delivery 10–11, 18 network prices 100 notifications to ICAC 101 O operations18–27 organisational structure 2–7, 39 Origin Energy 5, 26–7, 43 overhead line and pole inspection program 23 overseas travel 101 P performance 8–17, 28, 43–5, 97 pole blackspot program 8 principal activities 47 public consultation 32 public safety program 4, 9 Q Queensland, flood and cyclone damage in34 R rapid response teams 12, 30 Regulated Retail Determination 2010–13: 100–1 reliability results 4 remuneration 38, 90, 97 retail business assets, sale of 5, 26–7 revenue 60, 62 risk management 16, 80–5 S safety management 4, 6, 8–9 Solar Bonus Scheme 24, 43 Strategic Asset Management Plan 10, 45 Strategic Corporate Plan 4, 6–7 Strategic Network Maintenance Plan 23 strategic procurement 13 street lighting 23 sustainability policy 36 T technology strategy 14–15 training in environmental awareness 37 leadership training courses 9, 17, 29 RTO status 29 trades and engineering development programs30 Transition Services Agreement 5, 26–7, 43 V vegetation management 23 W waste management 36 water use 36 workplace giving 34 Y year at a glance 3 104
Ausgrid LOCATIONS and contacts Kandos Emergencies, streetlights out, hot water hotline Tel: 131 003 (24 hours) Bowenfels Head office enquiries Tel: 131 081 or (02) 9853 6666 (8am – 5.30pm Monday to Friday) Fax: (02) 9853 6000 Email: endeavourenergy@ endeavourenergy.com.au Website: www.endeavourenergy.com.au Ethics hotline 1800 ETHICS (384 427) Main office 51 Huntingwood Drive Huntingwood NSW 2148 PO Box 6366, Blacktown NSW 2148 Network Project Management Office Level 5 and 9, Westpoint Tower 17 Patrick Street Blacktown NSW 2148 Bowenfels Field Service Centre 9-13 Cooerwull Road Bowenfels NSW 2790 Coniston Office Corner of Bridge Street and Old Springhill Road Coniston NSW 2500 Glendenning Central Logistics Facility 49 Glendenning Road Glendenning NSW 2761 Glendenning Civil Works Centre 15 Belfast Place Glendenning NSW 2761 Glendenning Field Service Centre 43 Glendenning Road Glendenning NSW 2761 Hoxton Park Field Service Centre 490 Hoxton Park Road Hoxton Park NSW 2171 Hoxton Park Technical Training Centre 109 Jedda Road Prestons NSW 2170 Kandos Field Service Centre 16 White Crescent Kandos NSW 2848 Katoomba Field Service Centre 27-29 Whitton Street Katoomba NSW 2780 Essential Energy Kings Park Field Service Centre 10 Tasha Place Kings Park NSW 2148 Moss Vale Field Service Centre 8-10 Old Dairy Close Moss Vale NSW 2577 Narellan Field Service Centre 17 McPherson Road Smeaton Grange NSW 2567 Nowra Field Service Centre 20 Depot Road West Nowra NSW 2541 Parramatta Field Service Centre 84-86 Macarthur Street Parramatta NSW 2150 Penrith Field Service Centre 96-120 Blaikie Road Jamisontown NSW 2750 Picton Field Service Centre 94 Bridge Street Picton NSW 2571 Katoomba Moss Vale Narellan Picton Ulladulla Windsor Glendenning Penrith Huntingwood Shellharbour Nowra Coniston Springhill Kings Park Parramatta Hoxton Park Shellharbour Field Service Centre Buckleys Road Shell Cove NSW 2529 Springhill Field Service Centre 191-195 Five Island Road Unanderra NSW 2526 Ulladulla Field Service Centre 18 Deering Street Ulladulla NSW 2539 Windsor Field Service Centre Corner Ham Street and Fairey Street South Windsor NSW 2756 Pacific Ocean
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ANNUAL PERFORMANCE REPORT 2010-11 I
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Contents LETTER TO SHAREHOLDING MIN
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YeAR at a Glance Items 2009-10 2010
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To that end, we pursued our second
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Endeavour Energy’s six strategic
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Performance indicator: lost time in
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Performance indicator: Capital expe
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Efficiency reviews to reduce costs
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Each year we investigate bushfire r
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STRATEGIC OBJECTIVE 6 - DELIVER PER
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Network Strategy Network business o
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Major works in progress 2010-11 con
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Major works in progress 2010-11 con
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The NSW Code of Practice - Demand M
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Network-related calls increased fro
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New apprentices vital to our workfo
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Equal employment opportunity As par
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Multicultural policies and services
Page 37 and 38:
06 8 % reduction in greenhouse emis
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Environmental management system Our
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ENDEAvoUR ENERGY’S GoveRNANCE AND
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EXECUTIve LEADERshIP TEAM Vince Gra
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08 $ 245 m operating profit after t
Page 47 and 48:
Debt Balance sheet debt increased b
Page 49 and 50:
Directors’ Report For the yEAR en
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Statement of Comprehensive Income F
Page 53 and 54:
Statement of Changes in Equity For
Page 55 and 56: Statement of Cash Flows For the yEA
Page 57 and 58: 2 Statement of Significant Accounti
Page 65 and 66: 4 Expenses 2011 $’000 2010 $’00
Page 67 and 68: 5 Gain/(loss) on sale of Retail bus
Page 69 and 70: 7 Deferred Tax (Assets)/Liabilities
Page 71 and 72: 8 Cash Flow Information continued (
Page 73 and 74: 9 Trade and Other Receivables conti
Page 75 and 76: 12 property Plant and Equipment con
Page 77 and 78: 13 Intangible Assets Software $’0
Page 79 and 80: 14 Employee Benefits - Superannuati
Page 81 and 82: 16 Other Current Liabilities 2011 $
Page 83 and 84: 21 Financial Instruments continued
Page 91 and 92: 23 Expenditure Commitments continue
Page 93 and 94: 27 prudential Requirements An unsec
Page 95 and 96: Appendices Contents Five-year stati
Page 97 and 98: Australian Financial Services Licen
Page 99 and 100: Executive Remuneration General prin
Page 101 and 102: Table A: Number of applications by
Page 103 and 104: Implementation of Price Determinati
Page 105: GLossARY The Australian Consumer La
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