Endeavour Energy Annual Performance Report - Parliament of New ...

10
INDEX
A
Aboriginal employment strategy 31
apprentice intake 4, 29, 29
Australian Financial
Services Licence 95
B
balance sheet 44
balanced scorecard 6
Board Committees 39–40
Board of Directors 38-40, 42, 91-92
bushfire risk management 15, 16
business risk management 16
C
capital works
program 10–11, 19–23, 45, 89
Chairman and Chief Executive Officer
report4
community relations 6, 32–4
complaint handling 26–7, 37
compliments received 27
comprehensive income statement 49
consultants95
corporate information 54
Corporate Plan 4, 6–7
credit card certification 95
customer care group 26
customer interaction centres 26
customer relations 6, 12–13, 26–7, 33
D
demand management 24–5
Diversity Framework 33
dividends paid 5, 61–2
E
efficiency program 13
electricity, growth in demand for 18
electricity prices 4–5, 13, 80–1, 100
employees28–31
benefit provisions 58–9, 76–8, 80
cultural issues 6, 17
employee relations 30, 33
Enterprise Agreement 17
recruitment11
employee numbers 28
year at a glance 3
Endeavour Energy,
brand unveiling 5, 26
Enterprise Agreement 17, 30
environmental performance,
issues 35–7, 47
equal employment opportunity 31
ethics and conduct 41
Executive Leadership Team 41, 42, 97
exemptions from annual
reporting provisions 96
external audit 42
F
Fathers’ Day windstorm 10
fault and emergency work 23
field force automation system 14
financial results 6, 44, 46–92
financial statements 49-91
five-year statistical table 94
fleet management 14, 36
fraud and corruption control plan 41
fraud risk register 42
funds granted to non-government
organisations100
G
glossary103
governance38–42
Government Information (Public Access)
Act 2009 (NSW) 98, 102
Government Information (Public Access)
Regulation 2009 (NSW) 98–100
Greenhouse Gas Reduction
Scheme (NSW) 35
greenhouse legislation 35–6, 62
H
hardship program 27
Health and Safety Policy Statement 8
I
implementation of price determinations
100
incident management 16
independent auditor’s report 48
industrial relations 30
Integral Energy,
name change from 2, 26
internal audit 42
iSAFE vehicle system 14
J
judicial decisions 102–3
K
key management personnel 90
L
legislative changes 101–2
Letter to Shareholding Ministers 1
Lifeguard program 3, 9
lost-time injuries 8–9
M
major projects 19–23
management performance 43–5
metering 23, 30, 60
mobility30
Multicultural Policies and
Services Program 33
N
network maintenance plan 23
network plan delivery 10–11, 18
network prices 100
notifications to ICAC 101
O
operations18–27
organisational structure 2–7, 39
Origin Energy 5, 26–7, 43
overhead line and pole
inspection program 23
overseas travel 101
P
performance 8–17, 28, 43–5, 97
pole blackspot program 8
principal activities 47
public consultation 32
public safety program 4, 9
Q
Queensland, flood and cyclone damage
in34
R
rapid response teams 12, 30
Regulated Retail Determination 2010–13:
100–1
reliability results 4
remuneration 38, 90, 97
retail business assets, sale of 5, 26–7
revenue 60, 62
risk management 16, 80–5
S
safety management 4, 6, 8–9
Solar Bonus Scheme 24, 43
Strategic Asset
Management Plan 10, 45
Strategic Corporate Plan 4, 6–7
Strategic Network
Maintenance Plan 23
strategic procurement 13
street lighting 23
sustainability policy 36
T
technology strategy 14–15
training
in environmental awareness 37
leadership training courses 9, 17, 29
RTO status 29
trades and engineering development
programs30
Transition Services
Agreement 5, 26–7, 43
V
vegetation management 23
W
waste management 36
water use 36
workplace giving 34
Y
year at a glance 3
104