Human Resources for Health in Maternal, Neonatal and - HRH ...
Human Resources for Health in Maternal, Neonatal and - HRH ...
Human Resources for Health in Maternal, Neonatal and - HRH ...
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Per<strong>for</strong>mance management<br />
Effective management practices help to create an environment <strong>in</strong> which people are enabled to<br />
per<strong>for</strong>m to the best of their abilities. It <strong>in</strong>volves a systems approach which <strong>in</strong>cludes the<br />
development of clear job descriptions, employment selection procedures, negotiated<br />
requirements <strong>and</strong> accomplishment-based per<strong>for</strong>mance st<strong>and</strong>ards, outcomes, <strong>and</strong> measures as<br />
well as quality orientation, education <strong>and</strong> tra<strong>in</strong><strong>in</strong>g. Per<strong>for</strong>mance management can occur at the<br />
<strong>in</strong>dividual health worker level, the team level or the community health service level.<br />
Per<strong>for</strong>mance st<strong>and</strong>ards, <strong>in</strong>dicators <strong>and</strong> measures that make up the per<strong>for</strong>mance management<br />
system will be discussed <strong>in</strong> the f<strong>in</strong>al f<strong>in</strong>d<strong>in</strong>gs section of this review. Accord<strong>in</strong>g to Dieleman<br />
et al. per<strong>for</strong>mance management is often weak <strong>in</strong> the public health sector <strong>in</strong> resource-poor<br />
sett<strong>in</strong>gs <strong>and</strong> research <strong>in</strong> the area is limited, often focus<strong>in</strong>g only on particular areas such as<br />
supervision (2006).<br />
Mart<strong>in</strong>ez (2001) suggests there organisational or <strong>in</strong>ternal pre-requisites <strong>for</strong> the establishment<br />
<strong>and</strong> ma<strong>in</strong>tenance of per<strong>for</strong>mance management <strong>in</strong> health care organisations <strong>and</strong> that<br />
environmental or external factors also play a role. External political pressures <strong>and</strong> health care<br />
re<strong>for</strong>ms as well as pressures from professional bodies, patients <strong>and</strong> budgetary concerns can<br />
affect how per<strong>for</strong>mance management is undertaken <strong>and</strong> the <strong>in</strong>dicators used. Internal factors<br />
<strong>in</strong>clude staff support <strong>for</strong> <strong>and</strong> participation <strong>in</strong> quality improvement. Four components of a<br />
per<strong>for</strong>mance management system are depicted <strong>in</strong> the figure below which illustrates how<br />
per<strong>for</strong>mance measures <strong>and</strong> st<strong>and</strong>ards are used to establish per<strong>for</strong>mance targets <strong>and</strong> goals.<br />
Although the context is generic the four components could be adapted <strong>and</strong> applied to <strong>HRH</strong> <strong>in</strong><br />
MNRH <strong>in</strong>ternational, community sett<strong>in</strong>gs. Introduc<strong>in</strong>g this system <strong>in</strong>volves various costs this<br />
<strong>and</strong> the conditions that facilitate the successful <strong>in</strong>troduction of a PM system are outl<strong>in</strong>ed by<br />
Hornby <strong>and</strong> Forte (Hornby 2002)<br />
Figure 21 Per<strong>for</strong>mance Management System<br />
(Public <strong>Health</strong> Foundation 2003)<br />
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