Spyder 3 Camera User's Manual GigE Dual Line - Frame Grabbers
Spyder 3 Camera User's Manual GigE Dual Line - Frame Grabbers
Spyder 3 Camera User's Manual GigE Dual Line - Frame Grabbers
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52<br />
<strong>Spyder</strong> 3 <strong>GigE</strong> User <strong>Manual</strong><br />
6.3 Product Support<br />
If there is a problem with your camera, collect the following data about your application<br />
and situation and call your DALSA representative.<br />
Note: You may also want to photocopy this page to fax to DALSA.<br />
Customer name<br />
Organization name<br />
Customer phone number<br />
fax number<br />
email<br />
Complete Product Model<br />
Number<br />
(e.g. SG-10-01k40...)<br />
Complete Serial Number<br />
Your DALSA Agent or Dealer<br />
Acquisition System hardware<br />
(frame grabber, host computer,<br />
light sources, etc.)<br />
Power supply setting and<br />
current draw<br />
Data rate used<br />
Control signals used in your<br />
application, and their frequency<br />
or state (if applicable)<br />
Results when you run an error<br />
report<br />
Detailed description of problem<br />
encountered.<br />
EXSYNC<br />
LVDS/TTL<br />
BIN<br />
Other _______<br />
please attach text received from the camera after initiating<br />
an error report<br />
please attach description with as much detail as appropriate<br />
In addition to your local DALSA representative, you may need to call DALSA Technical<br />
Sales Support:<br />
North America Europe Asia<br />
Voice: 519-886-6000 +49-8142-46770 519-886-6000<br />
Fax: 519-886-8023 +49-8142-467746 519-886-8023<br />
Email: support@dalsa.com support@dalsa.com support@dalsa.com<br />
03-032-10158-06 DALSA
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