HMO Guide for Seniors - Office of the Patient Advocate - State of ...

The University of California,
Berkeley
For more information about this
and other publications, contact:
Health Research for Action
School of Public Health
University of California, Berkeley
2140 Shattuck Avenue, 10th Floor
Berkeley, California 94704-1210
Voice 1-510-643-9543
TTY 1-510-642-9792
healthaction@berkeley.edu
www.uchealthaction.org
Stephen M. Shortell, PhD
Dean, School of Public Health
Linda Neuhauser, DrPH
Co-Principal Investigator
S. Leonard Syme, PhD
Co-Principal Investigator
Shelley Martin, MPH, CHES
Executive Director, Editor-in-Chief
Katherine Simpson, MA
Principal Editor
Marilyn Mansfield, MA
Senior Editor
The University of California, Berkeley, Wishes to Thank
Sandra Perez, Ed Mendoza, Agustin Maravilla, and John Torres of the Office of
the Patient Advocate for the commitment and coordination they brought to the
development of this guide.
The Office of the Patient Advocate and the University of California,
Berkeley,
Would Like to Offer Special Thanks To
California Health Advocates and California’s Health Insurance Counseling
and Advocacy Program (HICAP), which provide information and assistance to
Medicare members throughout the state. Invaluable assistance was provided by:
David Lipschutz, Staff Attorney, California Health Advocates
Elaine Wong Eakin, Project Manager, California Health Advocates
Donna Visnic, Shirley Foote, Crystal Elledge, Mary Stephens-Smith, and
Debbie Ha, HICAP
We would also like to thank the California Department of Managed Health Care,
the California Department of Aging, and the many consumer assistance groups,
patient advocacy organizations, HMOs, and Medicare HMO members who have
contributed to the development of this guide.
Design: PeterNamDesign, San Francisco
Guiding You to Better Health Care
opa.ca.gov