HMO Guide for Seniors - Office of the Patient Advocate - State of ...

Index
67
The blue page numbers have the most information on the topic.
a-d
Advance Health Care Directive 21, 28–29, 57, 62
advice nurse 35, 49
alcohol treatment 34, 46
ambulance service 49, 51
anxiety 46
appeals 50, 58–59, 62
appointments 23, 25, 31, 33, 35
arthritis 44, 45
benefit package 13, 34–35, 62
bills 13, 59
cancer screening and treatment 9
caregivers, family caregivers 52, 53, 56
changing plans 10
checkups/physical exams 36, 37
chronic conditions 9, 44–45, 62
clinical trials 27
COBRA/Cal-COBRA 19, 62
consent forms 20
co-pays/co-payments 12, 13, 43, 49, 62
creditable drug coverage 5, 15, 18, 19, 62
customer service problems 60–61
deaf services 30, 31, 33, 64
death/dying 56–57
deductible 12, 13, 62
dental care 35
depression 46–47
diabetes 11, 34, 42, 43, 44
dialysis 6, 11
disabilities 4, 25, 30–31, 43
disease management programs 44, 45
disenrolling 11
doctors, see also specialists 20–21, 22–25
drugs, generic 15, 40, 62
drugs, over-the-counter (OTC) 24
drugs, prescription 4, 14–15, 24, 40–41, 46, 59
Durable Power of Attorney for Health Care 28
e-l
emergency care 34, 48–49, 58
enrollment periods 10
equipment, medical 30, 42–43
Evidence of Coverage 35, 43, 59, 61, 62
experimental treatment 27, 31
Extra Help Program 15
formulary 40–41, 62
grievance 60–61, 62
health care agent 28, 29
hearing care 35, 42
HICAP (Health Insurance Counseling
and Advocacy Program) 4–11, 14–19, 35, 60–61
home health care 34, 52–53, 58
hospice care 4, 34, 56–57
hospitals/hospital care 4, 34, 46, 50–51, 58
HSAG (Health Services Advisory Group) 50, 53, 55, 58, 61
independent living 31
In-Home Support Services 52
lab tests, see also tests 24, 27, 34, 37
language assistance/interpreters 25, 32–33, 61
long-term care 16, 17, 53, 54, 55
low-cost health care 16–17, 52, 53