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HMO Guide for Seniors - Office of the Patient Advocate - State of ...

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53<br />

Questions & Answers<br />

My daughter helps me do<br />

physical <strong>the</strong>rapy exercises,<br />

but she will be gone <strong>for</strong><br />

2 weeks. What can I do?<br />

Ask your doctor to order<br />

home visits from a physical<br />

<strong>the</strong>rapist.<br />

Can I hire help on my own?<br />

Yes, but you may have to<br />

pay wages and taxes <strong>for</strong> <strong>the</strong><br />

worker and insurance in<br />

case <strong>of</strong> an accident. Call<br />

Senior In<strong>for</strong>mation Line.<br />

I care <strong>for</strong> my mo<strong>the</strong>r, who<br />

has Alzheimer’s. Are <strong>the</strong>re<br />

programs to help?<br />

Yes. Call Family Caregiver<br />

Alliance. For tips on<br />

sharing home care <strong>for</strong> a<br />

seriously ill person, visit<br />

www.share<strong>the</strong>care.org.<br />

My home health care<br />

agency sent me a Notice<br />

<strong>of</strong> Non-coverage. What<br />

can I do?<br />

You can appeal this decision.<br />

Call HSAG right away.<br />

things you can do<br />

Look <strong>for</strong> a Caregiver You Feel Com<strong>for</strong>table With<br />

Ask your Medicare <strong>HMO</strong> <strong>for</strong> a list <strong>of</strong> home health<br />

agencies in its network. To compare agencies, visit<br />

www.calnhs.org.<br />

Say if you prefer a man or woman.<br />

Say what language and culture you prefer.<br />

Ask about caregiving experience and training.<br />

Ask <strong>for</strong> references. Call <strong>the</strong> references or ask a<br />

relative or friend to call <strong>for</strong> you.<br />

More Services <strong>for</strong> <strong>Seniors</strong><br />

There are many free or low-cost services <strong>for</strong> seniors,<br />

such as meals, social activities, fitness programs,<br />

and transportation. Call Senior In<strong>for</strong>mation Line.<br />

where to find help<br />

Cali<strong>for</strong>nia Nursing Home Search<br />

A guide to nursing homes, home health care, and<br />

long-term care<br />

www.calnhs.org<br />

Family Caregiver Alliance<br />

Learn about resources <strong>for</strong> caregivers<br />

1-800-445-8106 www.caregiver.org<br />

HSAG (Health Services Advisory Group)<br />

Help if your Medicare <strong>HMO</strong> stops your home health<br />

care services too soon<br />

1-800-841-1602 www.hsag.com<br />

Senior In<strong>for</strong>mation Line<br />

Find local support services<br />

1-800-510-2020 www.aging.ca.gov<br />

Share <strong>the</strong> Care<br />

How to organize a group to help care <strong>for</strong> someone<br />

who is ill<br />

www.share<strong>the</strong>care.org

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