HMO Guide for Seniors - Office of the Patient Advocate - State of ...

More documents

Recommendations

Info

2 Welcome to the The Office of the Patient Advocate (OPA) 1-916-324-6407 1-866-499-0858 (TTY) www.opa.ca.gov Health care plays an important role in all of our lives, but the health care system can be confusing. The Office of the Patient Advocate (OPA) educates consumers about their rights and responsibilities as health plan members, so they can better navigate their health plans. OPA’s annual Health Care Quality Report Card lets you see how your health plan and doctors compare. The OPA website at www.opa.ca.gov has additional information, health care tips, Quality Report Cards, and Health Worksheets. OPA created this guide to help you get the best quality of care from your health plan. I hope you find it helpful. Photo courtesy of Augie Maravilla Sincerely, Sandra Perez Director
Office of the Patient Advocate www.opa.ca.gov Home About OPA How to Use Your Health Plan Contact • OPA Home Page 3 Quality Report Card Us • www.opa.ca.gov/report_card/medicarerating.aspx Call 1-888-466-2219 to order your free resources. • How to Use Your Health Plan in English, Spanish, and Chinese • Health Worksheets in English, Spanish, and Chinese
Page 1 and 2: California’s HMO Guidefor Seniors
Page 3: What’s Choosing the Guide An HMO
Page 7 and 8: 5 Questions & Answers How do I pay
Page 9 and 10: 7 Questions & Answers How do I know
Page 11 and 12: 9 Questions & Answers How can I lea
Page 13 and 14: 11 Questions & Answers My HMO is le
Page 15 and 16: 13 Questions & Answers What do I pa
Page 17 and 18: 15 Questions & Answers I do not hav
Page 19 and 20: 17 Questions & Answers Are there an
Page 21 and 22: 19 Questions & Answers Do I need Me
Page 23 and 24: 21 Questions & Answers Does it real
Page 25 and 26: 23 Questions & Answers Can I keep m
Page 27 and 28: 25 Questions & Answers My doctor is
Page 29 and 30: 27 Questions & Answers How can I ge
Page 31 and 32: 29 Questions & Answers I filled out
Page 33 and 34: 31 Questions & Answers I have a dis
Page 35 and 36: 33 Questions & Answers How can I ma
Page 37 and 38: 35 Questions & Answers How can I fi
Page 39: 37 Questions & Answers Will my plan
Page 42 and 43: 40 Prescription Drugs Phil carefull
Page 44 and 45: 42 Medical Supplies and Equipment M
Page 46 and 47: 44 Care for Chronic Conditions M an
Page 48 and 49: 46 Mental Health Care M any people
Page 50 and 51: 48 Emergency Care I n an emergency,
Page 52 and 53: 50 Hospital Care F or some care, yo
Page 54 and 55:
52 Home Care Y ou may need extra he
Page 56 and 57:
54 Nursing Home Care M edicare HMOs
Page 58 and 59:
56 Care at the End of Life W ork cl
Page 60 and 61:
58 If You Can’t Get the Care You
Page 62 and 63:
60 Customer Service/Quality of Care
Page 64 and 65:
62 Useful Terms Advance Health Care
Page 66 and 67:
64 Phone Numbers and Websites Most
Page 68 and 69:
66 Phone Numbers and Websites Resou
Page 70 and 71:
68 Index m-p Medi-Cal 10, 16-17, 42
Page 72:
California’s HMO Guide for Senior
show all

HMO Guide for Seniors - Office of the Patient Advocate - State of ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?