Annual Report 2012 - Ono

ONO’s Responsibility
Commitment to stakeholders | Suppliers
Purchasing portal
Some years ago, ONO decided to establish
a common point of entry for commercial
relations with its suppliers and created
a Purchasing Portal with the aim of
maintaining all these interactions on the
portal, as well as direct relations with
suppliers in the following areas:
- The certification and self-assessment
process.
- Negotiation of offers.
- Access to orders that have been
issued.
- Access to orders for products and
services.
As a result, ONO has been able to achieve
a high level of fluidity in the exchange of
information, with the possibility of auditing
the processes, providing suppliers with
complete transparency in the purchasing
process and simplifying the administrative
process, which has led to an improvement in
its payment commitments and convergence
with new legislation on late payments.
Financial / statistical data
ONO works with over 4,200 suppliers and
manages a volume of business of 1,122
million euros (in 2012, including VAT for
Spanish suppliers).
A major part of these suppliers comes from
two sectors that are in permanent contact
with customers:
- Companies which install equipment
in the homes of clients and provide
maintenance on the customer’s network.
- Companies which provide customer
care services to clients, as well as sales
platforms and remote resolution of any
service failures.
These suppliers are of vital importance to
ONO, both because of their financial scale,
and because they are in permanent contact
with customers, and as such are the face
and voice of the company with clients.
In addition, these companies are a
significant source of job creation, both
locally in the regions where ONO operates,
and in developing countries.
ONO in 2012
Who is ONO?
What does ONO do?
ONO’s
Responsibility
Corporate
Responsibility Focus
Commitment to
stakeholders:
1. Shareholders
and Investors
2. Customers
3. Employees
4. Suppliers
5. Media
6. Society
Financial analysis
Corporate
Governance Report
The Figures
Annexes
Contact
Information
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The Figures
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