Annual Report 2012 - Ono

What does ONO do?
Products and services | Services to the Business sector
In addition, during 2012, there was an
increase in on-line sales and marketing
and in the proportion of customers
generated from this channel, using the
exclusive on-line store for Businesses and
other new ways of generating sales from
on-line channels.
The progress made in bundling and new
products, and the increase of marketing
channels, were supported by:
• organised events (e.g. Meeting Point
by ONO) que contribuyen a que Pymes
y autónomwhich helped SMEs and
independent professionals to understand
how technologies can help them be
more efficient and productive;
• worked with the Association of
Young Businesspeople (AJE) in
various initiatives: awards, education,
commercial meetings, etc.; and
• sponsored forums: the Network
Congress, Web Congress, Supporting
SMEs, Cloud Computing Professional
Forum, Social Networking forums for
professionals, etc.
- Negotiation of agreements and
promotions with companies and associations
of SMEs to share joint benefits for the
business sector, including agreements with
ATA, the sponsorship of Fundetec, and others
ONO in 2012
Who is ONO?
What does ONO do?
Products and services
ONO’s network
Investment
Innovation
ONO’s
Responsibility
- A Customer Care Service with a
dedicated number, specialising in the
professional segments and focused on
customer satisfaction
• participated in trade fairs: the
Entrepreneur Fair, National SME
Congress, OMEXPO, etc.; and
- Specialised marketing, operations and
Customer Care functions, to respond to the
sustained growth of the portfolio of customers.
Financial analysis
Corporate
Governance Report
The Figures
- Use of the DOCSIS 3.0 network for
both high-speed downloads and uploading
content to the Internet.
- Efforts to segment customers and
potential customers, and continuous
monitoring of their levels of satisfaction.
Annexes
Contact
Information
- Actions to position the brand, including
a major presence at specialist fairs and
events dedicated to SMEs and independent
professionals. ONO
Meeting Point by ONO event
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Report
The Figures
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