Annual Report 2012 - Ono

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What does ONO do? Products and services | Services to the Residential sector Television ONO provides its customers with a multichannel television service, with packages of thematic channels that range from basic to premium offers and including a pay per view service for new movie releases and live football. Programming includes a wide selection of television series, films, sport, news, music, documentaries and children’s channels. In November 2011, ONO launched Next Generation Television, TiVo® intelligent television, and in 2012 it completed the roll-out of the service, making it accessible in almost all areas covered by the Company. This ONO service, which is exclusive in Spain and is breaking new ground in European pay television, is only possible because of the capabilities of the Company’s fibre optic network. One of the main competitive advantages is that it allows Internet connections from any television sets, with users able to enjoy video and audio downloads without affecting browsing speeds. In 2012, ONO implemented new functionalities which have improved the TiVo® service: - the customer can now record three rather than two programmes at the same time, while viewing a fourth channel, and - the high definition offering has been improved, with a total of 24 linear channels in HD. At the end of 2012, ONO had around 100,000 TiVo® customers, representing 11% of its customer base for television, showing that this new form of viewing television is gradually being implemented across the Spanish market. ONO remains committed to offering the best television service in Spain, and in the first quarter of 2013 it rolled out TiVo® in its analogue regions. (For more information about TiVo, please go to ONO’s website: http://www.ono.es/ productos/television/tivo/). ONO in 2012 Who is ONO? What does ONO do? Products and services ONO’s network Investment Innovation ONO’s Responsibility Financial analysis Corporate Governance Report The Figures Annexes Contact Information Next Generation Television is a leap towards real high definition and 3D, both on ordinary channels and on the Videoclub service, as well as enabling the recording of several programmes at the same time. Customers can control live broadcasts, pausing and rewarding television programmes as they desire. TiVo® is considered to be ‘intelligent television’ because customers are able to teach the service about their habits and tastes. Over time, the service recognises what content may interest customers and makes suggestions about what to watch. Print Report The Figures 30
What does ONO do? Products and services | Services to the Residential sector Fixed Telephony ONO in 2012 ONO ofrece distintos tipos de servicios de tONO offers various types of telephony service that adapt to the needs of its customers. These include: - A direct access “All inclusive” service, with a flat rate for national calls without restrictions, including line rental and maintenance, with various optional added value services such as voicemail, caller identification, speed dialling, call waiting, conference calling, withholding identification of calling number, restrictions on outgoing calls, and three call forwarding options. Who is ONO? What does ONO do? Products and services ONO’s network Investment Innovation ONO’s Responsibility Financial analysis Corporate Governance Report The Figures - An “Additional All inclusive” service, with the same advantages as “All Inclusive” but with a lower monthly fee. - Second home lines, with different monthly fees and calling plans, for second homes and elevators. ONO also provides a wide range of calling plans: - International calling plans for the countries most in demand with customers, enabling them to call certain countries at a competitive price, reducing their bills. - A wide and updated offering of fixedmobile plans that adapt to the needs of customers. In addition, the Company launched various promotions for both the individual telephony product and for bundles, and about 43% of customers now take advantage of a fixed to mobile plans, with the volume of these calls doubling since 2011. ONO also has a directory enquiries number, 11828. To complete the company’s offering, ONO also offers an extensive range of handsets (desk phones or wireless) that customers can either buy or lease, depending on their needs and preferences. In 2012, ONO completed the migration of its switching exchanges, evolving its network to a next generation network (NGN) voice platform using technology from Huawei. This enables it to manage electricity more efficiently and gives it the possibility of developing advanced multimedia services over IP in the future. By the end of 2012, nearly all ONO’s exchanges had completed the migration process. (See section: ONO’s network_Voice Switched Network) Annexes Contact Information Print Report The Figures 31
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A free translation of the 2012 cons
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Contact Information ONO in 2012 Who
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Annual Report 2012 - Ono

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