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Strategy Survival Guide

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<strong>Strategy</strong> <strong>Survival</strong> <strong>Guide</strong> Version 2.1<br />

Prime Minister’s <strong>Strategy</strong> Unit<br />

home | strategy development | strategy skills | site index<br />

<strong>Strategy</strong> Skills > Managing People<br />

Giving & receiving feedback<br />

> in practice<br />

The project leader should give regular feedback on performance to each team member. Feedback over the<br />

course of the project will be mainly informal but where appropriate a formal appraisal or review as part of the<br />

Department’s performance appraisal process should be conducted (see the guidelines for the relevant<br />

Department. For instance, Cabinet Office guidelines can be found within the Personnel section of the<br />

CabWeb Intranet).<br />

Feedback exists for more than contributing to formal performance and pay processes:<br />

• The only way to increase effectiveness and productivity is by getting people involved and excited<br />

about their roles.<br />

• A culture based on trust and relying on ideas and shared values helps win the commitment of team<br />

members oriented around a common vision.<br />

• Leaders are more effective when they inspire performance from their team rather than when they<br />

force it.<br />

• Two way feedback is essential, to grow both the team member and the team leader.<br />

It is important to establish good communications patterns from the start:<br />

Vicious Circle<br />

Virtuous Circle<br />

Infrequent<br />

awkward<br />

feedback<br />

Frequent open<br />

feedback<br />

Untimely<br />

surprising<br />

demotivating<br />

Confusion<br />

defensiveness<br />

worse<br />

performance<br />

Understanding<br />

openness better<br />

performance<br />

Timely<br />

No surprises<br />

Motivating<br />

<strong>Strategy</strong> <strong>Survival</strong> <strong>Guide</strong> – <strong>Strategy</strong> Skills<br />

Page 61

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