Accreditation and Designation User Manual - OECI
Accreditation and Designation User Manual - OECI
Accreditation and Designation User Manual - OECI
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6.5. Safeguarding the quality system<br />
6.5.1. Patient satisfaction / experiences<br />
Does the cancer centre evaluate the patient’s satisfaction / experiences related to cancer care?<br />
6.5.1.1.<br />
6.5.1.1.1. The cancer centre has a survey method for obtaining<br />
the patients’ opinion about their experiences during<br />
consultation<br />
6.5.1.1.2. The cancer centre has a survey method for obtaining<br />
the patients’ opinion about their experiences during<br />
day care<br />
6.5.1.1.3. The cancer centre has a survey method for obtaining<br />
the patients’ opinion about their experiences during<br />
hospitalisation<br />
6.5.1.1.4. The survey is regularly analysed <strong>and</strong> corrective<br />
measures are planned<br />
6.5.1.1.5. There is a group of patients representing patients<br />
<strong>and</strong> serving as a link between the cancer centre <strong>and</strong><br />
the patients for advisory <strong>and</strong> consultation<br />
Yes Mostly Partially No not applicable<br />
6.5.2. Conciliatory commission for complaints<br />
Does the cancer centre have an identified conciliator (or a conciliatory commission), for complaints related to cancer care?<br />
6.5.2.1.<br />
6.5.2.1.1. The cancer centre has a clearly identified conciliator<br />
or a conciliatory commission (sometimes known as<br />
a mediator or mediation service, or as the<br />
complaints officer or complaints department)<br />
6.5.2.1.2. The role of the conciliator or the conciliatory<br />
commission is to reply to any request for information<br />
or complaints from the patients or their families.<br />
6.5.2.1.3. The actions undertaken by the conciliator are<br />
recorded in a file that is used to produce an annual<br />
report<br />
6.5.2.1.4. The conciliator gives feedback on his/her findings to<br />
the professional who is the subject of the complaint.<br />
Yes Mostly Partially No not applicable<br />
26 / <strong>OECI</strong> <strong>Accreditation</strong> <strong>and</strong> <strong>Designation</strong> / Appendix II