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arbitrator’s individual concepts of fairness and<br />

equity. An employee’s length and quality of<br />

service and individual mitigating circumstances<br />

attending a case are traditionally regarded as<br />

elements of just cause; and it is not unusual for<br />

an arbitrator to modify or reduce a penalty after<br />

considering those and similar factors. 253<br />

When the parties negotiated the just-cause<br />

protection of employment, they carved out an<br />

exception. They stated in Article 24, 24.01 that<br />

an arbitrator may not modify a termination where<br />

patient abuse is the cause. Grievant is not entitled<br />

to a full blown examination of just cause. In fact,<br />

only a trace of the standard remains for him – the<br />

question of whether or not he committed patient<br />

abuse. If the evidence establishes that he did,<br />

the arbitrator will have no choice but to uphold<br />

the discharge and deny the grievance. Thus, the<br />

union can only prevail if the state fails to meet its<br />

burden of proof. 253<br />

Where “just cause” was not present because the<br />

grievant was summarily dismissed without any<br />

consideration of the grievant’s many years of<br />

high quality service or other mitigating<br />

circumstances, the grievance was nevertheless<br />

denied. By removing arbitral discretion to<br />

modify penalties in a case involving patient<br />

abuse, the parties either pre-defined just cause or<br />

divorced such misconduct from the protections<br />

of just cause. In either case, the removal cannot<br />

be modified once abuse had been found. Section<br />

24.01 prohibits an arbitrator from modifying the<br />

discharge penalty when patient abuse is the<br />

cause. Section 25.03 requires an arbitrator to<br />

apply the negotiated provisions of the agreement<br />

as they are written and intended to be applied,<br />

without additions, subtractions, amendments, or<br />

alterations. It is a mandate the arbitrator must<br />

obey and one which allows no room for<br />

individual concepts of fairness or justice. 253<br />

There is an exception to the general rules of just<br />

cause. In the case of employees dismissed for<br />

proven patient/client abuse the arbitrator does<br />

not have the authority to modify the termination<br />

of the employee committing such abuse. 287<br />

The contractual philosophy is to conserve jobs<br />

and require the employer to exercise every<br />

reasonable effort to correct misconduct. 287<br />

The concept of just cause entails progressive<br />

discipline, that is the inherent right of an<br />

employee to be specifically informed of<br />

perceived deficiencies and to be afforded a<br />

reasonable opportunity to rectify the problem.<br />

288<br />

The sequence from verbal to written reprimand,<br />

suspension and termination is indeed a<br />

progressive disciplinary approach and directly<br />

follows the chain contemplated <strong>by</strong> Article 24.<br />

288<br />

Arbitrators are contractually directed that they<br />

cannot modify removals of employees found to<br />

have abused individuals in State custody. This<br />

limitation is founding Article 24.01 of the<br />

Agreement. This Article significantly impairs an<br />

employee’s chances for reinstatement when they<br />

have been removed for abuse. There can be no<br />

mitigating factors if the grievant committed<br />

abuse. 291<br />

In abuse cases the grievant is not entitled to have<br />

his/her removal measured <strong>by</strong> the traditional<br />

elements of just cause. It is common for a<br />

discharge to be modified, not because the<br />

grievant is innocent but because the penalty is<br />

too harsh to comport with just cause. Arbitrators,<br />

under Section 24.01 have limited authority to<br />

modify discipline in abuse cases. If the grievant<br />

committed abuse and there is just cause for any<br />

discipline at all, there can be no consideration of<br />

the grievant’s past work record or the length of<br />

grievant’s service. The removal must stand. 292<br />

While the Agreement eliminates just cause to a<br />

large extent in abuse cases, it does not dispose of<br />

it entirely. Employees still have entitlements<br />

under the standard, and an agency that ignores<br />

them does so at its own peril. If the grievant was<br />

denied contractual or elemental due process,<br />

his/her claim for reinstatement and monetary<br />

relief will be granted whether or not he/she<br />

abused prisoners. 292<br />

It was found that the grievant did abandon her<br />

job but there were mitigating factors: No prior<br />

discipline and the grievant’s unclear disability<br />

situation. 295<br />

Discipline, commensurate and progressive<br />

discipline, is designed to have a “corrective”<br />

educational effect, not just on the recipient but<br />

on all employees. If the discipline meted out to<br />

employees differs or varies arbitrarily or with<br />

discrimination among employees the corrective<br />

effect is lost. Moreover, the “notice” elements<br />

of procedural fairness are also destroyed. An

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