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M.A. in History Student Handbook 2011-2012

M.A. in History Student Handbook 2011-2012

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The postgraduate community is also <strong>in</strong>vited to attend the Staff research events further details will be<br />

circulated by email. In addition, you are strongly encouraged to look at the research events tak<strong>in</strong>g<br />

place across the Faculty of Arts and Social Sciences. These can be found on the FASS website Events<br />

page (http://www.lancs.ac.uk/fass/faculty/stories). You will f<strong>in</strong>d <strong>in</strong>teraction with students and<br />

academics <strong>in</strong> other departments reward<strong>in</strong>g and stimulat<strong>in</strong>g.<br />

Compla<strong>in</strong>ts Mechanism<br />

The department aims to treat all its students with full courtesy and respect and is committed to<br />

provid<strong>in</strong>g its students with a high quality learn<strong>in</strong>g experience. Any student who feels, after<br />

consultation with his or her module tutor, that he or she has not been properly treated <strong>in</strong> accordance<br />

with this code of practice should <strong>in</strong>itially br<strong>in</strong>g the matter to the attention of the Postgraduate Director<br />

, <strong>in</strong> the expectation that the majority of matters can be resolved by this means.<br />

If, however, it is not felt that adequate resolution has been achieved, the student should then approach<br />

the Head of Department via the Departmental Officer <strong>in</strong> the first <strong>in</strong>stance. The University has<br />

recently implemented a new compla<strong>in</strong>ts procedure, which requires the completion of a form <strong>in</strong> order<br />

for a formal compla<strong>in</strong>t to be properly classed as such. <strong>Student</strong>s wish<strong>in</strong>g to make a formal compla<strong>in</strong>t<br />

should first <strong>in</strong>voke the departmental procedures outl<strong>in</strong>ed above. For further <strong>in</strong>formation on the<br />

University’s formal compla<strong>in</strong>ts procedure please see<br />

https://gap.lancs.ac.uk/compla<strong>in</strong>ts/pages/default.aspx . Any such formal compla<strong>in</strong>ts should be<br />

addressed to the Departmental Officer for the attention of the Head of Department.<br />

6

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