Spring 2012 Los Angeles Harbor College Extension Program

Supervisory / Leadership Academy
Module 6 – Problem Solving
Successful supervisors know that good decisions are based on good data and, in order to get
good data, you need to be a good problem-solver. Topics covered in this class include:
• How to identify and analyze problems. • Understanding root cause and continuous
improvement • How to use brainstorming techniques to solve problems • Overcoming deficit
thinking with opportunity thinking • Problem solving as a team
Elsie Linares, MS, LAHC CAOT Professor
#371006 Apr 14 1 Saturday 10:00-1:00pm $49
Module 7 – Facilitation Skills
Nowadays supervisors are assuming the roles of coach and facilitator to enable their
employees to do their best work. Being a facilitator requires a unique blend of skills. Topics
covered in this module include: • Facilitation as a style of leadership • How to facilitate
for agreement • Designing successful action plans with employees • Coaching for better
performance
Elsie Linares, MS, LAHC CAOT Professor
#371007 Apr 21 1 Saturday 10:00-1:00pm $49
Module 8 – Evaluating & Improving Employee Performance
Understanding performance management and the process of delegation will enable both
supervisor and employee to know what job results are expected. This module includes:
• Setting performance standards and objectives • Communicating high expectations to
employees • Dealing with the poor performer • How to handle performance appraisals
• Managing delegated activities and expectations
Elsie Linares, MS, LAHC CAOT Professor
#371008 Apr 28 1 Saturday 10:00-1:00pm $49
Module 9 – Time/Stress Management
Your success as a manager depends on how well you manage your own time and stress
and the time and stress of your employees. This module includes: • Learning to control
time wasters • Techniques for prioritizing & overcoming distractions • Dealing with
organizational stress • Relaxation techniques you can use on the job.
Brian S. Symonds, MDiv, has over five years experience administering college admission offices.
#371009 May 5 1 Saturday 10:00-1:00pm $49
Module 10 – Ethics in Leadership
As leaders, we must be able to evaluate our company our colleagues, and most importantly,
our own ethical stance in order to create a culture of ethics within our own organization. In
this module, we will examine ethical dilemmas facing leaders, explore the top factors causing
leaders to compromise their ethics and identify important ways to become a more ethical
leader.
• Identify the range of ethical and unethical behaviors
• Develop an understanding of ethical dilemmas
• Avoid major reasons for compromising ethics as a leader
• Target important ethical leadership behaviors
Claudette McClenny, MA, Manages LAHC’s Personnel and Payroll Divisions
#371010 May 12 1 Saturday 10:00-1:00pm $49
15