Spring 2012 Los Angeles Harbor College Extension Program
Spring 2012 Los Angeles Harbor College Extension Program
Spring 2012 Los Angeles Harbor College Extension Program
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14<br />
Supervisory Leadership Academy<br />
Supervisory Leadership Academy<br />
New<br />
The Supervisory Academy consists of 10 workshops that may be taken<br />
individually or as a series. Completion Certificates will be issued. Enroll in all<br />
10 classes and save $100. Pay only $390 for the course series (No refunds for<br />
series).<br />
Module 1 - Supervisory Overview and Leadership Styles<br />
What does it takes to be an effective supervisor? This module is appropriate for a newly<br />
appointed supervisor or a seasoned veteran. Topics explored in this class include:<br />
• Functions and roles of a supervisor • Assessing supervisory styles • Elements of effective<br />
supervision • How supervision and leadership differ • Supervisory planning<br />
Frank Rivera, BA, founded and started a nonprofit and now manages medical claims specialists.<br />
#371001 Feb 25 1 Saturday 10:00-1:00pm $49<br />
Module 2 – Communication and Motivation<br />
Your success as a supervisor depends largely on your ability to be an effective communicator<br />
and motivator. Topics in this class include: Verbal and non-verbal communication<br />
techniques • Active speaking and listening • Overcoming barriers to communication<br />
• Creating a motivational climate • How to inspire high performance<br />
Brian S. Symonds, MDiv, has over five years experience administering college admission offices.<br />
#371002 Mar 3 1 Saturday 10:00-1:00pm $49<br />
Module 3 – Developing Effective Teams<br />
More than anything else, being a supervisor means learning to work as a team player. Topics<br />
covered in this module include: • Team dynamics – stages of team development • Tools<br />
for building high productivity teams • Brainstorming techniques • Strategies for decisionmaking<br />
• Working with different personality types<br />
Frank Rivera, BA, founded and started a nonprofit and now manages medical claims specialists.<br />
#371003 Mar 10 1 Saturday 10:00-1:00pm $49<br />
Module 4 – Dealing with Difficult People & Conflict Resolution<br />
Find out how to deal with employee complaints and difficult employee interactions. Learn<br />
how to resolve tough problems that arise in the workplace. Topics covered include:<br />
• Using communication skills to defuse potential blow-ups • Strategies for separating<br />
personal and organizational problems • How to control your own emotions in conflict<br />
situations • Basic tips for handling difficult work situations • Conflict resolution strategies<br />
Brian S. Symonds, MDiv, has over five years experience administering college admission offices.<br />
#371004 Mar 17 1 Saturday 10:00-1:00pm $49<br />
Module 5 - Human Resource Issues<br />
It is essential for supervisors to have a working knowledge about issues that could lead to<br />
legal liability for the organization. This class will focus on prevention of discrimination and<br />
sexual harassment and will also cover hiring practices. Topics covered:<br />
• Legal and ethical responsibilities of being a supervisor • The basics about discrimination<br />
and sexual harassment • Things you need to know about hiring and firing • Professionalism<br />
in leadership roles • Organizational policies and procedures for complaint<br />
Claudette McClenny, MA, Manages LAHC’s Personnel and Payroll Divisions<br />
#371005 Mar 24 1 Saturday 10:00-1:00pm $49
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