BTnet is a leased line - BT Business

BT Business
Go beyond broadband with the UK’s
Number 1 * leased line Internet access.
BTnet guarantees fast and reliable Internet
access with market-leading service performance.
*Source: Netcraft March 2011 leased line Internet access analysis.

How BTnet can benefit your
business.
BTnet is a leased line Internet access your business can
depend on to improve the way you work while offering
peace of mind.
Reliability – BTnet will keep your business online. We
offer a market-leading 100% service availability that
helps ensure your connection will never be disrupted.
This is vital for businesses running critical applications
online. By eliminating down time, your business
remains productive.
Productivity – Employees can become frustrated by
slow functioning systems, applications or web pages
and this in turn might impact negatively on customer
service. BTnet provides uncontended symmetrical
bandwidth at a guaranteed speed that never drops –
even at busy times. Meaning your business always
performs at its peak.
Availability – If your business relies on accessing the
Internet or if you host a website or server, you need
your connection to always be available. BTnet helps to
ensure that your site is always online and helps protect
your reputation.
Reassurance – With BTnet we can protect you from
Denial of Service (DOS) attacks that can cause havoc to
critical business transactions. We’ll also manage and
install your Cisco routers, provide 24/7 Total Care
support with a 5 hour target fix time, 365 days a year.
BTnet – Features
at a glance.
Low cost
• Free connection available (subject to survey)
Reliability
• 100% target availability backed by a money back
Service Level Agreement
• Guaranteed bandwidth
• Industry leading SLA latency target of under
20ms (UK)
• Fault target fix time of just 5 hours
Availability
• Speeds from 2Mb up to 10Gb available
• Uncontended access – no sharing
• Symmetrical download and upload speeds as
standard (asymmetrical also available)
• Unlimited static IP addresses
Productivity
• Unlimited data and no fair usage policies
• Free online usage reporting
Reassurance
• Included BT managed Cisco router (wires only service
also available)
• Proactive DDOS monitoring available.
The service has been excellent.
BTnet Premium is performing
very well. I just wish I had
implemented it sooner.
Stephen Allix,
Financial Controller, Plastique.
Find out more
Call: 0800 707 6315
Visit: bt.com/btnet

The right connectivity
for your business.
To meet the high standards expected by customers,
your business needs the right Internet connection.
Consider the needs of your business when deciding on
the best connectivity option.
Bringing it all together.
Different parts of a business will vary in the way that
they use the Internet to function. An example business
structure is shown below:
Ordering
system
For businesses who:
BTnet
Fibre
Broadband
Broadband
Need high
speed Internet ✓ ✓ ✓
Need guaranteed
speed of up to 10Gb ✓ ✕ ✕
Email
server
Head Office
(100mb BT Net
Connection)
Communications
system
Send large files
✓ ✓ ✕
Run critical
applications online ✓ ✓ ✕
Sales staff on
the move
(WiFi / 3G)
Internet
Senior managers
working
from home
(Broadband)
Want unlimited data
usage, with no fair
usage policy
✓ ✕ ✕
Want a Service Level
Agreement to ensure
service performance
✓ ✕ ✕
Don’t want to
share bandwidth
with anyone
✓ ✕ ✕
Host a website or
web application ✓ ✕ ✕
Host an email server
with 40+ accounts ✓ ✕ ✕
Need to change
bandwidth speed for
✓ ✕ ✕
short periods of time
Stream content
to the Internet ✓ ✕ ✕
Need Internet with
resilience options ✓ ✕ ✕
Warehouse
(Broadband)
Head office – Use a BTnet connection to allow all
necessary users to be online simultaneously without any
drop in speed. They access email, share large amounts of
data, take orders through an online system and store
crucial and confidential data via the Internet. The office
cannot function without the Internet.
Warehouse – Use broadband. Most work is done offline,
but staff still need to check e-mails and access an order
placement system.
Senior managers – Use broadband to access email
quickly, browse online and receive small/medium files
with a slight delay when working from home.
Sales staff – Use WiFi/3G to check customer addresses
on their phone, get directions or send urgent emails.
By equipping your employees at different sites with
the Internet access that best matches their needs,
your business can function more effectively.
Find out more
Call: 0800 707 6315
Visit: bt.com/btnet

10 things to look for in a leased line provider.
Always read the small print when comparing different service providers to ensure you are getting the same level of
service for your money.
1. Target service availability.
Anything less than 100% means your business will be
expected to be without the Internet for a period of time.
99.9% equates to 8.8 hours expected down time per
year. When you factor in the cost of labour, loss of sales/
orders and decline in credibility, that can have a serious
impact on revenue.
2. Service Level Agreement (SLA).
Always read the small print to ensure you’re fully covered,
both for problems with the circuit and the network.
Check that the SLA covers all of the solution, especially
if some components are being provided by other
providers, and understand the impact of this on the SLA.
3. Claiming against the SLA.
How much is paid out? Can you claim the moment a
fault is reported, or do you have to wait a certain
number of hours? The longer your claim time, the more
damage is done to your business. It could also mean the
provider’s engineering resources are stretched.
4. Payment.
Always check for up-front connection costs and any
hidden fees. Look out for any differences in the price
when paying either monthly or quarterly. Some providers
charge significantly more to pay monthly than annually.
5. Contention.
You shouldn’t have any one else sharing your
bandwidth. Check the small print to ensure the circuit
and any Internet traffic is ‘uncontended’ from the
customer’s site all the way out to the Internet and that
this is confirmed in writing.
6. Room to grow.
Can you change your bandwidth easily? Be aware of
the costs and timescales of flexing bandwidth - can you
raise it to accommodate growth or lower it to save
money in quieter periods? How long does it take to flex?
7. Installation and delivery.
Be aware of who installs and delivers the service. Some
providers use third parties and this can impact
performance and response times. Check your SLA for
the applicable payments for delayed delivery.
8. Latency.
This is the time between the original request for data
and when the data actually starts to transfer. Poor
latency means applications will be less responsive and
users accessing websites you host will experience slow
loading times. Confident suppliers will quote real-time
latency stats online.
9. Symmetric and asymmetric access.
Make sure your traffic profile fits your type of Internet
usage. If you upload more content than you download,
your leased line should accommodate this so you aren’t
paying for inbound usage you don’t need.
10. Added extras.
What are you getting free of charge? A router,
online usage reporting and protection against
security threats are examples. What is the specification
of the router provided?
Why BT is best for guaranteed Internet access.
• BT is the market leader – more companies trust us to supply their guaranteed Internet connection than any other provider
• We have a market-leading target of 100% service availability so your business is always online – supported by a
money-back Service Level Agreement should we ever fail to meet that target. We’re so confident in our service
performance that we share live performance statistics at http://ippm.bt.net/hour/europe/lo.html
• We’ve invested in our Ethernet network to ensure excellent coverage and price availability. We’ve also rolled out EFM
(Ethernet in the first mile) for reduced cost and access in many locations
• Total Care maintenance means we’re available 24/7, 365 days a year and we aim to fix faults in five hours maximum
• We have unrivalled experience and breadth of portfolio. Our expertise can help you improve your setup to gain a
competitive advantage, while achieving greater cost savings.
Find out more
Call: 0800 707 6315
Visit: bt.com/btnet
PHME 62600