Annual Report 2004

Overview of the OeNB’s Ecological Indicator Values
Energy
Electricity consumption
Heat consumption
Water
Water consumption
Consumption of materials and products
Total paper consumption
Consumption of writing/photocopying paper
Share of recycled paper
Consumption of cleaning products
Location
Vienna
Vienna
Vienna
All sites
All sites
All sites
Vienna
OeNBÕs ecological indicator values
and provides a comparison with other
financial services providers.
In 2004, the OeNBÕs IT quality
management system (QMS) was recertified
to the ISO 9001:2000 standard.
The main objective of the QMS,
which was introduced in 2001, is to
implement and continuously optimize
standardized IT processes that
cater to user needs — an approach
that guarantees the provision of
state-of-the-art services to the
OeNBÕs IT customers. The long-term
benefits of the QMS include not only
high-quality reproducible services
but also a secure and stable infrastructure
for the IT products the OeNB
provides. Thus, the IT Section contributes
substantially to the high productivity
of the OeNB groupÕs business
processes.
Innovative Projects Pave
the Way for Future-
Oriented Management
and Top Performance
2004 saw the large-scale evaluation
and documentation of OeNB processes
and products designed to ensure
the sustainable development of the
strongly customer-oriented product
2004
8.37
73
121
212
12,330
90
31
2003
8.4
80
114
186
20,958
65
105
2002
8.7
135
128
254
25,377
34
105
2001
9.2
119
131
467
27,797
34
105
portfolio as well as the efficient allocation
of resources. All of the OeNBÕs
products were evaluated and examined
for optimization potential. On
the basis of these assessments, detailed
process analyses were carried
out.
In 2004, the OeNB devoted
around 11% of its staff resources to
projects which are intended to bring
about sustainable long-term changes
in the OeNBÕs internal structures
and thus to optimize customer orientation.
Some of the most important
related projects are described
below.
To further optimize cost, an internal
cost allocation project identified
those internal support services for
which precise internal cost allocation
is economically feasible.
In line with an agreement with
the ECB, the OeNB has taken responsibility
for the IT maintenance and
further development of the Counterfeit
Monitoring System, a restrictedaccess
ESCB-wide database providing
information on counterfeit euro
banknotes and coins. This agreement,
under which the OeNB is remunerated
for its services, is a pilot project
within the ESCB which may serve as a
Unit 1
MWh/emp
kWh/m 2
l/emp/day
Benchmark2 + ~ –
8
150
120
kg/emp
pieces/emp
%
20
g/m not available
2
500
12,000
>30