CII Communique - December, 2010
CII Communique - December, 2010
CII Communique - December, 2010
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
quality<br />
creating harmony amongst all parts of the business<br />
process. This was the central theme of the Session<br />
‘Services <strong>2010</strong> and Beyond’ which was chaired by Mr<br />
M Lakshminarayan, Chief Executive Officer, Harman<br />
International Pvt Ltd. It included speakers like Mr<br />
Richard Rekhy, COO, Advisory Services, KPMG India, Mr<br />
Tathagat Varma, Senior Director-Business Operations,<br />
Yahoo India, Mr Rajashekhar Metgud, Executive Vice-<br />
Present-Business Process Improvement, Vodafone India<br />
and Mr. Matthew Barney, Director, Infosys Leadership<br />
Institute.<br />
In the session on ‘Deepening Customer Relationships:<br />
How to Make Customers a Central Part of your<br />
Business Model,’ Mr N Sivasailam, Managing Director,<br />
Bangalore Metro Rail Corporation Ltd., as the Session<br />
Chairman, dealt at length on issues relating to building<br />
customer relationships. Speakers included Mr Vikram<br />
Sud, Chief Operating Officer, Kotak Mahindra Bank,<br />
Mr Marcel Hungerbüehler, President, Bangalore<br />
International Airport Ltd, Mr Vishal Bali, CEO, Fortis<br />
Hospitals, Mr Venu Madhav, COO, Coffee Day and<br />
Mr Jayesh Chakravarthi, Sr Vice President & Country<br />
Head – IT, Fidelity Business Services India Pvt Ltd.<br />
Mr Jatin Sheth, India Services Partner Lead, Microsoft<br />
India, in the session on ‘Knowledge Management: Cloud<br />
Computing’, which was chaired by Mr N Krishnakumar,<br />
Managing Director & CEO, MindTree Ltd, introduced the<br />
audience to the developing concept of Cloud computing<br />
as a futuristic business tool.<br />
“Process Excellence is the key driver to make India<br />
a force to reckon” said Mr Gautam Maini, Managing<br />
Director, Maini Precision Products Pvt. Ltd, chairing the<br />
session on Process Excellence in Manufacturing, he<br />
said that every organization needs to have a properly<br />
mapped PE in place to excel in their business. Others<br />
who spoke included Mr S R Subramanian, CEO, L&T<br />
Komatsu, Mr C H Prahallad, Vice President –CQ &<br />
Operational Excellence, ABB Ltd and Mr Soumitra<br />
Bhattacharya, Bosch Ltd.<br />
“The culture of Quality in Public Services is still being<br />
defined” said Mr Gaurav Gupta, Managing Director,<br />
Karnataka State Road Transport Corporation, chairing<br />
the session on ‘Creating Cultures of Quality in Public<br />
Services’. The others who also spoke included Mr<br />
Ashoke Joshi, Chairman, Sreenivasan Services Trust,<br />
and Ms Shukla Bose, Founder & CEO, Parikrama<br />
Humanity Foundation.<br />
The Session ‘Next Gen: Integrating Quality and Social<br />
Responsibility’ was chaired by Mr S Viswanathan,<br />
Managing Director, John Fowler (India) Pvt. Ltd. where<br />
the discussions centered on how a seriously pursued<br />
CSR project could not only help bring the desired<br />
results through active campaign on a particular aspect,<br />
but in the process, improve the image and brand<br />
loyalty for the company. The speakers included Ms<br />
Lara Balsara from Madison Communication, Mr Ganesh<br />
Narayan, Joint Managing Director, C. Krishniah Chetty<br />
& Sons, and Mr Udai Pawar, Entrepreneur.<br />
Swami Nikhileswarananda, Head, Vadodara Centre of<br />
Ramakrishna Mission, addressed the Valedictory Session<br />
on ‘Harmonizing the Materialistic and Spiritual Worlds.’<br />
Mr K N Shenoy, Chairman, <strong>CII</strong> Institute of Quality said that<br />
though countries were measured through GDP growth,<br />
they should actually be measured on how well they had<br />
progressed on GNH, (Gross National Happiness) which<br />
he felt could be easily achieved.<br />
Mr Geoffrey Rose, Chief Executive Officer, Scoll Methods,<br />
UK, speaking on ‘Excellence in Project Management’ in<br />
the session ‘Manufacturing <strong>2010</strong> and Beyond: The<br />
Economic Context’ spoke on the various facets of the<br />
Excellence in Project Management in the UK’s Project in<br />
Control Environments (PRINCE) and highlighted the need<br />
for the provision of a Risk Budget. He also elaborated<br />
the various constituents of the PRINCE project which<br />
was based on the EFQM Model.<br />
Mr S Chandrasekhar, Vice Chairman, <strong>CII</strong> Karnataka,<br />
and Managing Director, Bhoruka Power, as the<br />
Chairman of the Session ‘HR Strategies: Where<br />
should Quality and HR meet to Create a World Class<br />
Organisation’ outlined the demographic advantage<br />
that India would experience by 2020 over the other<br />
industrial countries. He regretted lamented that<br />
despite the knowledge of the English language, the<br />
lack of innovation and corruption were deterrents<br />
to its encashment. Others who spoke included Ms<br />
Hamsanandhi Seshan, Delivery Excellence Leader,<br />
IBM India and Mr Sudheesh Venkatesh, Fr. HR Head,<br />
TESCO Hindustan Service Centre.<br />
Mr Harish Bijoor, Brand-Specialist & CEO, Harish Bijoor<br />
Consults Inc chairing the session on ‘Quality in all<br />
Walks of Life,’ drove home the point that Q.Next must<br />
align to the aspirations of Gen. Next. Other panelists<br />
included Mr Dinesh Gundu Rao, Member, Legislative<br />
Assembly, Karnataka, Ms Bindu Hari, Principal TISB,<br />
Rev Fr Thomas Mathew, Vice Chancellor, Christ<br />
University, Mr Ananda Rao, ITC Royal Gardenia and Mr<br />
Praveen Sood, IPS, Additional Commissioner of Police<br />
(Traffic), Bangalore. Each of them narrated innovative<br />
improvements that they had brought about in their<br />
respective areas of work.<br />
Communiqué <strong>December</strong> <strong>2010</strong> | 41