a handbook for parents of children with autism spectrum disorders
a handbook for parents of children with autism spectrum disorders
a handbook for parents of children with autism spectrum disorders
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ANSWERS TO YOUR QUESTIONS<br />
When should I file a Second Level grievance?<br />
You must file your Second Level grievance <strong>with</strong>in 45 days <strong>of</strong> the date you<br />
get the First Level grievance decision letter. Use the same address or<br />
phone number you used to file your First Level grievance.<br />
What happens after I file a Second Level grievance?<br />
Community Care will send you a letter to let you know we received your<br />
grievance. The letter will tell you about the Second Level grievance<br />
process.<br />
“Autism is a<br />
world so difficult<br />
to explain<br />
to someone<br />
who does not<br />
have Autism,<br />
someone who<br />
can easily turn<br />
<strong>of</strong>f the peculiar<br />
movements and<br />
actions that take<br />
over our bodies.”<br />
—A person <strong>with</strong> <strong>autism</strong><br />
You may ask Community Care to see any in<strong>for</strong>mation we have about<br />
your grievance. You may also send in<strong>for</strong>mation that may help <strong>with</strong> your<br />
grievance to Community Care. You may also ask <strong>for</strong> help by calling<br />
your local Community Care Customer Service Representative<br />
(See Appendix G).<br />
You can come to a meeting <strong>of</strong> the Second Level grievance committee or<br />
be included by phone. Community Care will contact you to ask if you want<br />
to come to the meeting. You are not required to attend this meeting if you<br />
do not want to. If you do not attend, it will not affect the decision.<br />
The Second Level grievance review committee will have three or more<br />
people on it. The members <strong>of</strong> the committee will not have been involved<br />
in the issue you filed your grievance about. The committee will make a<br />
decision no more than 30 days from the date Community Care received<br />
your Second Level grievance.<br />
A letter will be mailed to you <strong>with</strong>in five business days after the committee<br />
makes its decision. This letter will tell you the reason <strong>for</strong> the decision. It<br />
will also tell you how to ask <strong>for</strong> an External grievance review if you don’t<br />
like the decision.<br />
How do I keep getting services during the Second Level grievance<br />
process?<br />
If you have been receiving services that are being reduced, changed, or<br />
stopped, and you file a Second Level grievance that is hand-delivered<br />
or postmarked <strong>with</strong>in 10 days <strong>of</strong> the date on the First Level grievance<br />
decision letter, the services will continue until a decision is made.<br />
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