(RFP) for Recovery Audit Contractor (RAC) - Texas Health and ...

Three months prior to the end of the contract or any extension thereof, the RAC must begin
training HHSC staff or its designated agent in the operation of non-proprietary systems and
business processes. Such training must be completed at least two months prior to the end of
the contract or any extension thereof. HHSC may, at its discretion, modify this timing.
Two months prior to the end of the contract or any extension thereof, the RAC will appoint, with
HHSC approval, a manager to coordinate and supervise all turnover activities.
The RAC will not reduce operational staffing levels during the turnover period without prior
HHSC approval.
2.9 Post-Turnover Services
One month after the scheduled end of the contract, the RAC must provide HHSC with a
Turnover Results Report documenting the completion and results of each part of the Turnover
Plan. The outline and format of the Turnover Results Report must be approved in advance by
HHSC. Turnover will not be considered complete until this document is approved by HHSC.
The RAC may also be required to provide the services (“Turnover Assistance”) of a
knowledgeable employee who has worked on the contract for at least one year and who has
access to other technical experts within the RAC’s operations. If so requested by HHSC, this
individual may be required to be available for at least 60 calendar days following contract
termination. The individual proposed by the RAC must be approved by HHSC. HHSC may
provide working space and assign work to be done on a partial or full-time basis to support postturnover
activity.
3. General Instructions and Proposal Requirements
3.1 Vendor Conference
HHSC will hold a vendor conference on June 22, 2012 at 1:30 p.m. in the Lone Star Conference
Room located at 11209 Metric Boulevard, Building H, Austin, Texas 78758. Vendor conference
attendance is strongly recommended, but is not required.
Respondents may email questions for the conference to the HHSC Point of Contact (see
Section 1.2) no later than three days before the conference. HHSC will also give respondents
the opportunity to submit written questions at the conference. All questions should reference the
appropriate RFP page and section number. HHSC will attempt to respond to questions at the
vendor conference, but responses are not official until posted in final form on the HHSC
website. HHSC reserves the right to amend answers prior to the proposal submission deadline.
3.2 Questions and Comments
All questions and comments regarding this RFP should be sent to the HHSC Point of Contact
(see Section 1.2). Questions must reference the appropriate RFP page and section number,
and must be submitted by the deadline set forth in Section 1.3. HHSC will not respond to
questions received after the deadline. HHSC’s responses to vendor questions will be posted to
the HHSC website. HHSC reserves the right to amend answers prior to the proposal submission
deadline.
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