(RFP) for Recovery Audit Contractor (RAC) - Texas Health and ...

2.6 Location of Services
The RAC will be responsible for providing its own equipment and office resources for business
related to this project and contract. HHSC will provide meeting space for all joint meetings and
work-sessions, if needed. HHSC may provide office space and equipment for the selected
vendor for key day-to-day personnel.
2.7 Contract Turnover Requirements
This section presents the Turnover Requirements to which the selected vendor must agree.
Turnover is defined as those activities that are required for the selected vendor to perform in
order to transition contract operations to a subsequent RAC and/or HHSC, or its designee.
2.8 Turnover Services
Six months prior to the end of the base contract period or any extension thereof, the selected
vendor must develop, submit, and implement an HHSC approved Turnover Plan covering the
possible turnover of contract requirements to HHSC, its designee, or a successor vendor. The
Turnover Plan must be a comprehensive document detailing the proposed schedule, activities,
and resource requirements associated with the turnover tasks outlined in this section below.
HHSC reserves the right to have the RAC submit an additional updated Turnover Plan one
month prior to the end of the base contract or any extension thereof.
The plan will describe the RAC’s approach and schedule for transfer of activities and
operational support information. The information must be supplied on media specified by and
according to the schedule approved by HHSC.
The time frames and turnover task requirements are provided herein. The timing and data
requirements are illustrative only and do not limit or restrict HHSC’s ability to require additional
information from the selected vendor or modify the turnover schedule as necessary. Proprietary
software programs will not be required to be delivered to HHSC pursuant to these Turnover
Requirements.
As part of the Turnover Plan, the RAC must provide HHSC with copies of all relevant nonproprietary
data, all documentation, including but not limited to the following:
a. Copies of working papers, including procedures, programs, and schedules;
b. Status of current projects
c. Copies of correspondence (internal and external);
d. Listings of third-party software used by the contractor(s), including availability of the
software for transfer or purchase by HHSC or successor vendor(s);
e. Description of functional business process flows;
f. Operational and system information concerning subcontractors;
g. Documentation of ongoing outstanding issues;
h. Other documentation necessary to support contract operations; and
i. Other pertinent information necessary to take over and operate the project or to assume
the operational activities successfully.
The RAC will provide HHSC or its agent all updated non-proprietary computer programs, data
and reference tables, scripts, and other documentation/records within 15 business days of the
request.
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