West Virginia Offices of the Insurance Commissioner 2009 Annual ...

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CONSUMER SERVICE COMPLAINTS CALENDAR YEAR <strong>2009</strong> PROPERTY & CASUALTY COMPANIES WITH TEN OR MORE COMPLAINTS COMPANY NAME # COMPLAINTS STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 56 NATIONWIDE MUTUAL INSURANCE COMPANY 50 ERIE INSURANCE PROPERTY AND CASUALTY COMPANY 43 STATE FARM FIRE AND CASUALTY COMPANY 30 ALLSTATE INSURANCE COMPANY 27 NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURGH, PA 24 SAFECO INSURANCE COMPANY OF AMERICA 22 NATIONWIDE MUTUAL FIRE INSURANCE COMPANY 21 HARTFORD INSURANCE COMPANY OF THE MIDWEST 20 NATIONWIDE PROPERTY AND CASUALTY INSURANCE COMPANY 18 STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY 18 FARMERS AND MECHANICS MUTUAL INSURANCE COMPANY OF WV 15 PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD 15 WESTFIELD INSURANCE COMPANY 14 GEICO INDEMNITY COMPANY 13 TITAN INDEMNITY COMPANY 12 ENCOMPASS INDEMNITY COMPANY 10 46
CONSUMER SERVICE COMPLAINTS CALENDAR YEAR <strong>2009</strong> LIFE, ACCIDENT & SICKNESS COMPANIES, AND HEALTH MAINTENANCE ORGANIZATIONS WITH TEN OR MORE COMPLAINTS COMPANY NAME # COMPLAINTS HIGHMARK WEST VIRGINIA, INC. 40 BANKERS LIFE & CASUALTY COMPANY 22 MONUMENTAL LIFE INSURANCE COMPANY 20 UNITEDHEALTHCARE INSURANCE COMPANY 20 CARELINK HEALTH PLANS, INC. 17 CONSECO HEALTH INSURANCE COMPANY 16 METROPOLITAN LIFE INSURANCE COMPANY 16 AETNA LIFE INSURANCE COMPANY 12 PRUDENTIAL INSURANCE COMPANY OF AMERICA 12 AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE COMPANY 11 HARTFORD LIFE AND ACCIDENT INSURANCE COMPANY 11 47
Page 1 and 2: West Virginia Offices of the Insura
Page 3 and 4: Executive Summary This report to th
Page 5 and 6: TABLE OF CONTENTS SECTION 1 GENERAL
Page 7 and 8: Admitted Assets, Liabilities, Commo
Page 9 and 10: Organizational Chart Virgil Helton,
Page 11 and 12: FEES AND TAXES COLLECTED DURING THE
Page 13 and 14: WEST VIRGINIA OFFICES OF THE INSURA
Page 15 and 16: APPROPRIATED APPROPRIATED EXPENDITU
Page 17 and 18: SECTION 2 DIVISIONAL REPORTS 17
Page 19 and 20: An applicant must be a resident of
Page 21 and 22: Major Activities in 2009 The Plan
Page 23 and 24: Agents Licensing and Education Divi
Page 25: Workers’ Compensation Board of Re
Page 28 and 29: The focused settlement initiative h
Page 30 and 31: October 2008 November 2008 December
Page 32 and 33: Offices of the Insurance Commission
Page 34 and 35: January 2009 February 2009 March 20
Page 36 and 37: Representing Consumers in First and
Page 38 and 39: FIRST PARTY COMPLAINTS HANDLED BY T
Page 40 and 41: CERTIFICATE OF NEED - March 2009 FA
Page 42 and 43: Hospital Rate Review The Office of
Page 44 and 45: Consumer Service Division The Consu
Page 48 and 49: CONSUMER SERVICE COMPLAINTS CALENDA
Page 50 and 51: Employer Coverage Unit The Employer
Page 52 and 53: Financial Accounting Unit The Finan
Page 54 and 55: Financial Conditions Division The p
Page 56 and 57: FINANCIAL CONDITIONS DIVISION West
Page 58 and 59: FINANCIAL CONDITIONS DIVISION West
Page 60 and 61: WEST VIRGINIA ESSENTIAL PROPERTY IN
Page 62 and 63: 2009 Summary of West Virginia Opera
Page 64 and 65: American Retirement Life Insurance
Page 66 and 67: ADP Totalsource, Inc. d/b/a ADP Tot
Page 68 and 69: FINANCIAL CONDITIONS DIVISION Merit
Page 70 and 71: FINANCIAL CONDITIONS DIVISION Compa
Page 78 and 79: FINANCIAL CONDITIONS DIVISION Risk
Page 92 and 93: National Health Club Purchasing Gro
Page 96 and 97:
FINANCIAL CONDITIONS DIVISION Risk
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FINANCIAL CONDITIONS DIVISION Risk
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FINANCIAL CONDITIONS DIVISION Name
Page 102 and 103:
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ADA Risk Purchasing Group, Inc. (Am
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FINANCIAL CONDITIONS DIVISION Liqui
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Office of Inspector General—Fraud
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The following chart depicts statist
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James R. Hiroskey Jr., age 25 of Lo
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Ramona Mack, age 40 of Winfield, pl
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Jennifer Jo & Matthew Nichols, ages
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Senate Bill 284 - Relating to Viati
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Senate Bill 537 - Relating to Worke
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Senate Bill 537 -continued §33-2-2
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House Bill 3047 - Clarifying that t
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114 CSR 42 - Continuing Education f
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09-EO-03 - Emergency Order entered
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DISCIPLINARY ACTIONS Individual Ins
Page 134 and 135:
Market Conduct Unit Four (4) “Agr
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Employer Violator System (EVS) The
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MANAGED HEALTH CARE PLANS: The West
Page 140 and 141:
A Client Reporting process was deve
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Non-Workers’ Compensation Matters
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Rates and Forms Division The Rates
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2009 Filings by Product Commercial
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Approved Rate Change History of Top
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Private Passenger Auto Market Share
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2009 West Virginia Market Share Rep
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Total for Top 10 Insurers 76.87% $4
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Admitted Assets, Liabilities, Net W
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Admitted Assets, Liabilities, Commo
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Domestic Property Insurers Common P
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Admitted Assets, Liabilities, Capit
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Admitted Assets, Liabilities, Capit
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