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Shell <strong>New</strong> <strong>Orleans</strong> Federal Credit Union, which was federally chartered in 1947, has 44 employees of varying experience levels. Teller Lauren LeCron, left, has been with the company for six months, while<br />
account processor Dawn Miller has been with the credit union for 25 years.<br />
Photo by Frank Aymami<br />
Shell <strong>New</strong> <strong>Orleans</strong><br />
Federal Credit Union<br />
In the two years Jennifer Sahuque has been<br />
an employee with Shell <strong>New</strong> <strong>Orleans</strong> Federal<br />
Credit Union, she has embraced a guiding<br />
principle of the institution.<br />
“They like to see you go up through the<br />
ranks here,” she said of the credit union, which<br />
was chartered to serve the <strong>New</strong> <strong>Orleans</strong><br />
employees of Shell Oil but is not run by the<br />
company. “If a position is opening up, they let<br />
you know about it. And if it is something you<br />
are interested in and qualified for, there’s a<br />
good chance you’ll get the job.”<br />
Even more impressive, Sahuque said, is the<br />
credit union’s tuition reimbursement policy<br />
that pays up to $1,000 per semester and $3,000<br />
for an entire year, including summer classes,<br />
for any employee taking college-level courses.<br />
For Sahuque, a telephone sales representative,<br />
that help is crucial while she pursues her<br />
accounting degree.<br />
“And once I get that degree, I can apply it to<br />
different positions that may be opened here<br />
because I want to continue working and learning<br />
as much as possible about the business.”<br />
That sense of career momentum has been<br />
one of the primary reasons why Guizell Rosales<br />
has been with Shell <strong>New</strong> <strong>Orleans</strong> Federal<br />
Credit Union for more than two decades.<br />
“I was a branch manager for two years, and<br />
also a teller and teller supervisor,” said Rosales,<br />
now a lending manager. “I am the type of person<br />
who is always looking for the opportunity<br />
to learn more, and they give you that here.<br />
“It isn’t just that they promote from within,<br />
which they do, but that they encourage crossdepartment<br />
training so that you can really<br />
expand and learn as much about the business<br />
from as many different perspectives as possible,”<br />
Rosales said.<br />
Sahuque, who previously worked as a teller,<br />
said the company enables employees to learn<br />
more about different parts of the business.<br />
“I became a service representative so that I<br />
could learn more about customer service and<br />
Nature of business: banking and finance<br />
Where based: <strong>New</strong> <strong>Orleans</strong><br />
Employees: 44<br />
Average starting salary: $26,436<br />
Median salary: $46,155<br />
Average employment time: seven years and three months<br />
Benefits: health care with 100 percent coverage, dental and<br />
vision plans, paid maternity leave, 401(k) with 6 percent<br />
match, continuing education program, flexible hours, employee<br />
recognition program<br />
Wait time for benefits: first of month after date of hire<br />
Paid days off: 26<br />
Web site: www.shellnofcu.com<br />
relations,” she said.<br />
CEO Michelle Duhe said helping employees<br />
advance is a priority at the credit union.<br />
“By offering training opportunities and educational<br />
reimbursements, we try to do whatever<br />
we can to help a person here who has the<br />
drive to advance,” she said.<br />
The personal relationships employees forge<br />
with the credit union customers helps nurture<br />
employee happiness, Rosales said.<br />
“Credit unions really emphasize member<br />
service,” she said. “We know the people who<br />
come in here by name and really like it when<br />
we can do something that might make a positive<br />
difference in their lives.”<br />
Sahuque said the focus is always on member<br />
service.<br />
“When a member is happy, so are we.”•<br />
— Garry Boulard<br />
66 2009 Best Places to Work