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Photo by Shannon Diecidue<br />
Radiologic technologist Joey Roby checks on patient Jennifer Bingham before her CT scan. Roby has been an employee at Slidell Memorial Hospital for 30 years.<br />
T W O - T I M E H O N O R E E<br />
Slidell Memorial Hospital<br />
Brenda Carter, an emergency room technician<br />
at Slidell Memorial Hospital, was going<br />
through a nightmarish time in her life. First, her<br />
brother died. Then her son was killed two weeks<br />
later. In the most trying time of her life, Carter<br />
was amazed at how her bosses and co-workers<br />
at Slidell Memorial rallied around her.<br />
“You would have thought I was in my own<br />
neighborhood,” Carter said.<br />
The neighborhood analogy serves as a<br />
microcosm of the hospital as a whole. Now in<br />
its 50th year, Slidell Memorial prides itself on<br />
being a community hospital above all else.<br />
“The employees here are committed to the<br />
concept of a community hospital,” CEO Bob<br />
Hawley said.<br />
Julia Thomas, director of rehabilitation, said<br />
the most rewarding part of her job is to live and<br />
work in the same community, which allows her<br />
to the see tangible benefits of her efforts. She<br />
treated a patient with Guillain-Barre syndrome,<br />
a rare viral disease that causes paralysis.<br />
Once the paralysis wears off, the patient<br />
must undergo a long, arduous rehabilitation.<br />
One day, Thomas ran into the patient at a grocery<br />
store and was able to see that patient<br />
walking and functioning again.<br />
“(The feeling) is better than a paycheck,”<br />
Thomas said. “You made that person’s life productive<br />
again.”<br />
As part of its drive to serve the community,<br />
Slidell Memorial administrators conduct extensive<br />
surveys to make sure patients are happy<br />
with the care they receive. Hawley said the<br />
hospital finished in the 98th percentile in customer<br />
satisfaction based on a series of surveys<br />
that covered about 1,800 hospitals nationwide.<br />
And the hospital makes sure that if customers<br />
are happy, then employees are happy,<br />
too, Thomas said. All employees receive a<br />
bonus if the customer satisfaction surveys hit a<br />
certain number.<br />
“It’s putting your money where your mouth<br />
is,” Thomas said. “If we hit our target, everyone<br />
benefits financially. Everyone gets the<br />
same bonus, regardless of who you are.”<br />
The hospital also gives employees incentives<br />
to stay healthy, such as reimbursements<br />
Nature of business: hospital<br />
Where based: Slidell<br />
Employees: 759<br />
Average starting salary: $28,912<br />
Median salary: $50,398 for staff, $326,664 for physicians<br />
Average employment time: seven years<br />
Benefits: health care with 75 percent coverage, dental, vision,<br />
prescriptions, 401(k) with 4 percent match, paid maternity<br />
leave, continuing education program, relocation assistance,<br />
telecommuting, flexible hours, job sharing, employee recognition<br />
program, subsidized meals<br />
Wait time for benefits: one month after hire<br />
Paid days off: 24<br />
Web site: www.slidellmemorial.org<br />
for health club memberships.<br />
The hospital promotes from within and<br />
enables employees to transfer from one department<br />
to another if they want a change of pace.<br />
Carter has worked in several different positions<br />
at Slidell Memorial.<br />
“It’s an ongoing learning experience,” Carter<br />
said. “If you feel burned out on a job, you can<br />
take classes to learn another job within the<br />
hospital.”<br />
The hospital’s belief is that healthy and<br />
happy employees will better serve the community.<br />
“We’re not in this business to make a profit,”<br />
Hawley said. “We’re here to provide a<br />
service to the community, and we do a fantastic<br />
job of that.”•<br />
— Fritz Esker<br />
December 14, 2009 41