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Thank you for making us one of the Top 50 Best Places to Work. zearestaurants.com Pan-American Life Insurance Group is honored and proud to be recognized as one of the top 50 Best Places to Work in New Orleans At Pan-American Life Insurance Group putting our employees first is much more than an organizational goal – it is our way; our way of saying THANK YOU to the individuals that make our products and services among the best in the industry. We strive to provide a motivating, flexible and understanding workplace, inclusive of a comprehensive benefits and compensation package. To our nearly 300 valued employees in New Orleans and our equally esteemed employee family in Latin America: THANK YOU for the steadfast dedication that you demonstrate on a daily basis. We will be dedicating Pan-American Life’s upcoming centennial celebration to you, our employees, and the generations of colleagues that paved the way and built our strong heritage. Pan-American Life Insurance Group is a leading provider of insurance and financial services serving nearly half a million customers throughout the Americas. 601 Poydras St. | New Orleans, LA | 70130 www.panamericanlife.com 40 2009 Best Places to Work
Photo by Shannon Diecidue Radiologic technologist Joey Roby checks on patient Jennifer Bingham before her CT scan. Roby has been an employee at Slidell Memorial Hospital for 30 years. T W O - T I M E H O N O R E E Slidell Memorial Hospital Brenda Carter, an emergency room technician at Slidell Memorial Hospital, was going through a nightmarish time in her life. First, her brother died. Then her son was killed two weeks later. In the most trying time of her life, Carter was amazed at how her bosses and co-workers at Slidell Memorial rallied around her. “You would have thought I was in my own neighborhood,” Carter said. The neighborhood analogy serves as a microcosm of the hospital as a whole. Now in its 50th year, Slidell Memorial prides itself on being a community hospital above all else. “The employees here are committed to the concept of a community hospital,” CEO Bob Hawley said. Julia Thomas, director of rehabilitation, said the most rewarding part of her job is to live and work in the same community, which allows her to the see tangible benefits of her efforts. She treated a patient with Guillain-Barre syndrome, a rare viral disease that causes paralysis. Once the paralysis wears off, the patient must undergo a long, arduous rehabilitation. One day, Thomas ran into the patient at a grocery store and was able to see that patient walking and functioning again. “(The feeling) is better than a paycheck,” Thomas said. “You made that person’s life productive again.” As part of its drive to serve the community, Slidell Memorial administrators conduct extensive surveys to make sure patients are happy with the care they receive. Hawley said the hospital finished in the 98th percentile in customer satisfaction based on a series of surveys that covered about 1,800 hospitals nationwide. And the hospital makes sure that if customers are happy, then employees are happy, too, Thomas said. All employees receive a bonus if the customer satisfaction surveys hit a certain number. “It’s putting your money where your mouth is,” Thomas said. “If we hit our target, everyone benefits financially. Everyone gets the same bonus, regardless of who you are.” The hospital also gives employees incentives to stay healthy, such as reimbursements Nature of business: hospital Where based: Slidell Employees: 759 Average starting salary: $28,912 Median salary: $50,398 for staff, $326,664 for physicians Average employment time: seven years Benefits: health care with 75 percent coverage, dental, vision, prescriptions, 401(k) with 4 percent match, paid maternity leave, continuing education program, relocation assistance, telecommuting, flexible hours, job sharing, employee recognition program, subsidized meals Wait time for benefits: one month after hire Paid days off: 24 Web site: www.slidellmemorial.org for health club memberships. The hospital promotes from within and enables employees to transfer from one department to another if they want a change of pace. Carter has worked in several different positions at Slidell Memorial. “It’s an ongoing learning experience,” Carter said. “If you feel burned out on a job, you can take classes to learn another job within the hospital.” The hospital’s belief is that healthy and happy employees will better serve the community. “We’re not in this business to make a profit,” Hawley said. “We’re here to provide a service to the community, and we do a fantastic job of that.”• — Fritz Esker December 14, 2009 41
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