Postfinance Mobile: Use your mobile phone instead of cash

Swiss Post
PostFinance
Nordring 8
3030 Bern
Telephone
+41 (0)848 888 700 (regular rate)
ww w.postfinance.ch/mobile
472.39 en (223640 / pf.ch/dok.pf) 11.2011 PF
PostFinance Mobile
Use your
mobile phone
instead of cash
Apply now

Do more with your mobile phone
A mobile phone can be an office, a MP3 player, a camera
and even a bank. Thanks to PostFinance Mobile Fast Service,
you can call up your account balance and account transactions,
top up your talktime credit for a prepaid mobile phone
and process payments. For example, with the fast Scan + Pay
function in the PostFinance App.
Simple, practical, secure
Transfer/payment amounts approved by you are charged
directly to your postal account using your mobile phone
number and shown in your account statement. You must
register once for this service. PostFinance Mobile Fast Service
is not a subscription service, and there are no recurrent
costs for you.
One-time application
Application is fast and easy. You have six options:
– In e-finance: you only need to enter your mobile phone number in e-finance under
“Services > PostFinance Mobile”. You can also set your individual monthly limit here.
– At the Postomat: follow the steps listed under menu item “Additional functions >
Register for PostFinance Mobile”.
– By text message: follow the instructions on the inside page.
– In the App: download the App or Android App from PostFinance in the App store and
open it once downloaded. Follow the steps under the menu item “Register”.
– In writing: you will find the form on the PostFinance website. Simply print it out,
complete it and send it to PostFinance. Go to ww w.postfinance.ch/mobile and click on
“Register”.
– By telephone: +41 (0)848 888 700 (regular rate)
Individual monthly limit
PostFinance sets a monthly limit of CHF 250/EUR 150/USD 250 for all PostFinance
Mobile Fast Service payments. You can change this limit between CHF 0 and CHF 3000/
EUR 2000/USD 3000 at any time either by text message, in the App, via e-finance or in
writing.
Contact
If you have questions or encounter problems, please contact us on +41 (0)848 888 700
(regular rate), by e-mail postfinance@ postfinance.ch or on ww w.postfinance.ch/mobile.

To register for the Fast Service you need:
Your mobile phone
(works with every
mobile phone model
and subscription type)
Works on any
mobile phone
Your PostFinance Card Direct
or your PostFinance Card
Ticket with ID or TC number
on the back
The card reader which
you use to log on to
e-finance
If you have any problems or questions, call +41 (0)846 888 700 (regular rate),
send an e-mail to postfinance@ postfinance.ch or go to ww w.postfinance.ch/mobile.
This is how to apply
Text message to 474
Send a text message with the keyword START and the 11- to 13-digit ID or TC number
on the back of your yellow PostFinance Card Direct to 474. A text message containing
your code will be sent to your phone in a few seconds.
Enter the randomized number into the reader
Always leave a space between the keyword and the
number (e.g. START 110234249778). The system is not
case sensitive.
Now insert your PostFinance Card Direct into the reader as shown and enter the randomized
number sent by text message into the reader. Then press the OK button on
the reader. If you are not yet in possession of a card reader, please send a text message
containing the keyword DOCUMENTS [name and address] (e.g. DOCUMENTS Maria
Bernasconi Sample Street 1 3030 Bern) to 474.
PIN and activation code
Text activation code to 474
The reader will ask you to enter your PIN. The PIN of the
PostFinance Card Direct is the series of numbers which you
need to make withdrawals from Postomats, for example.
Press OK to conclude the process. The reader will now display
the activation code.
Note down the activation code. This is important because
the code will only be displayed briefly for security reasons.
Each activation code can only be used once.
Send a text message with the keyword CODE and the
activation code just displayed on the card reader (e.g. CODE
35791) to 474 within five minutes. You will receive a text
message confirming successful activation.

The practical Fast Service in everyday life
Balance
Reload
Call up your account balance by text message
You’re shopping and you’re no longer sure how much money is in
your account. With PostFinance you can call up your account balance
or the most recent account transactions by text message at any time;
no matter where you are.
Enter the keyword BALANCE or TRANSACTIONS
and text it to 474.
Example: BALANCE to 474
Example: TRANSACTIONS to 474
Tip: to call up the account balance / account transactions from your other
accounts, simply enter the respective account number after the keyword.
Example: BALANCE 24-9779-8 to 474
Example: TRANSACTIONS 24-9779-8 to 474
Topping up your talktime credit for a prepaid mobile phone
by text message
Forget all of the different ways you used to top up talktime credit. You
can now do this anytime and anywhere, and it is faster and easier than
before. This service works with Swisscom, Orange, Sunrise, Yallo and
MTV Mobile. Other providers are constantly being added.
Enter the keyword RELOAD and the amount in CHF
(without a decimal place) and text it to 474.
Example: RELOAD 20 to 474
For a different prepaid mobile phone:
enter the keyword RELOAD, the amount in CHF
(without a decimal place), mobile phone number and
text it to 474.
Example: RELOAD 25 0768765432 to 474
Please note
Ombudscom mediates in disputes related to telecommunication
services and value added services. ww w.ombudscom.ch
Pay
Transfer money by text message
A familiar problem: you are out with friends and one person pays
for everyone. Because the others don’t usually have the exact amount
with them, everyone can transfer the amount by text message using
their mobile phone.
Transfer with postal account number
Enter the keyword PAY CHF [amount] TO [postal account
no.] [personal comments] and text it to 474.
Example: PAY CHF 50 TO 24-9779-8 Dinner
Thursday to 474
Transfer with mobile number
Enter the keyword PAY CHF [amount] TO [mobile no.]
[personal comments] and text it to 474.
Example: PAY CHF 50 TO 0767654321 Dinner
Thursday to 474
Beneficiaries whose mobile phone number is not registered
with PostFinance or who do not have a postal
account are sent a text message asking them to provide
PostFinance with the postal account number or bank
account IBAN. Transfers from and to international bank
accounts are not possible.
Mobile payment
In future, you will be able to use the PostFinance Mobile Fast Service to
pay for more and more products and services. You can pay via the Fast
Service wherever you see the relevant symbol. You can find the list of
suppliers at ww w.postfinance.ch/mobile.
An SMS service (in German) is available and will keep you informed
of all the latest offers. Simply send a text message with the keyword
START ANGEBOTE to 8181 (text messages are free of charge).
With the exception of the regular text message fee or App connection charges, PostFinance
Mobile services are free. If the postal account has insufficient funds or the payment limit
has already been reached, payment will be declined.

The PostFinance App
for iPhone and Android
Pay
Handle payments quickly
The PostFinance App enables you to use all e-finance functions directly
and at any time via your iPhone or Android. The unique benefit of the
App for you is that you no longer have to enter inpayment slips! Simply
use the Scan + Pay function and approve the payment with the press of
a button. Here’s how it works:
1. Launch the Scan + Pay function
on your PostFinance App and
choose “Scan now”.
2. Hold the camera lens over the
code area of the inpayment
slip until the code appears in
full in the scan area.
3. Following the automatic
identification of the code, the
payment details are displayed.
Once you have checked your
details, press “Send”. The
payment will be executed on
the specified date.
With the App you have the
PostFinance world at your fingertips
All in
Exchange
Become a financial expert in no time
The PostFinance App offers all the functions of mobile e-finance via a
cleverly designed, compact interface. In addition to settling payments
using Scan + Pay, you can enjoy the following benefits:
– transfer small amounts of money directly
– top up talktime credit
– view your account balance and latest transactions in detail
– overview of fund custody accounts
– payments to Switzerland and abroad
– standing orders
– account transfers
– approve e-bills
– mailbox
– initiate enquiries
Exchange info in your pocket
The PostFinance App enables you to call up share price information from
fifteen stock exchanges around the world. A practical search function
helps you find the stock you are looking for so that you can add it to
your personal watchlist. You also have access to financial and business
news, foreign exchange rates and PostFinance fund prices. Graphics and
text message/e-mail alerts are included.
Security
The security of your data is our top priority. A multi-level encryption and identification
procedure ensures that only you can access your accounts.
Please note
To use mobile e-finance, you must have a PostFinance private account with an existing
e-finance agreement.