Accenture: An insider guide - Gymkhana

Accenture: An insider guide - Gymkhana Accenture: An insider guide - Gymkhana

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12.04.2014 Views

Nine service and solutions lines support the global operations groups: 1. Customer relationship management The Company 2. Finance and performance management 3. Human performance 4. Strategy and business architecture 5. Supply chain management 6. Technology research and innovation 7. Technology solutions 8. Microsoft solutions 9. Outsourcing and infrastructure delivery Accenture’s five operating groups function as umbrella units for 18 separate industry areas and government services. The service lines are then broken down between business consulting or technology and outsourcing. Some of these groups could change by the time you get there; Accenture is continually shifting its organizational structure. That’s not surprising, given that it’s in the business of reorganizing companies and processes. “If we ourselves aren’t changing, that means we’re stagnant, and we’re not a few steps ahead of the client,” explains one insider. The tasks in the various service areas can vary widely. Customer relationship management, supply chain management, technology research, and technology solutions often involve more of the hard-core technology work. Members of the technology groups are more likely to work on-site for extended periods to implement new technology. The human performance group deals largely with the human resources and training issues that arise with technology work. 14

Strategy and business architecture, as well as finance and performance management, involve higher level consulting work to determine the client’s business and technology needs. Employees in these service lines do often join engineering projects, but also handle a wide range of other related duties focusing on business process. Strategy and business-architecture consultants work at the highest levels of projects and might come in early on in a project to do trends and industry analysis. They often get paid more (after all, strategy has to compete with Bain, BCG, Booz Allen, and the other big-name, big-dollar firms). The Company One employee describes how various service roles overlap on a typical technology project: “First comes requirement analysis, where consultants help define the scope and design of the project. Then we work on common components, putting together the technology architecture. Training—gathering training needs to use the system—follows. Finally we build out the application, doing the detailed coding and user acceptance testing.” View from the Bottom With Accenture’s senior executives selling the firm’s pricey services on the basis of its highly trained workers, the firm encourages newcomers to constantly expand their skill set. For your first few projects, you’ll probably hop around between service areas, building programming and business skills along the way. Although some folks like to think of themselves as industry generalists, most insiders say it’s preferable and easier to stick within one industry and gain some specialization. “New analysts are encouraged to get a lot of different roles, because once people get to the 3- or 4-year mark, they’re starting to build up a resume that we use to sell them [to clients],” says one insider. “If you have 3 years of experience in something you don’t really like, chances are you’re not going to stick around.” 15

Strategy and business architecture, as well as finance and performance management,<br />

involve higher level consulting work to determine the client’s business and technology<br />

needs. Employees in these service lines do often join engineering projects, but also<br />

handle a wide range of other related duties focusing on business process. Strategy<br />

and business-architecture consultants work at the highest levels of projects and<br />

might come in early on in a project to do trends and industry analysis. They often<br />

get paid more (after all, strategy has to compete with Bain, BCG, Booz Allen, and<br />

the other big-name, big-dollar firms).<br />

The Company<br />

One employee describes how various service roles overlap on a typical technology<br />

project: “First comes requirement analysis, where consultants help define the<br />

scope and design of the project. Then we work on common components, putting<br />

together the technology architecture. Training—gathering training needs to use<br />

the system—follows. Finally we build out the application, doing the detailed<br />

coding and user acceptance testing.”<br />

View from the Bottom<br />

With <strong>Accenture</strong>’s senior executives selling the firm’s pricey services on the basis<br />

of its highly trained workers, the firm encourages newcomers to constantly<br />

expand their skill set. For your first few projects, you’ll probably hop around<br />

between service areas, building programming and business skills along the way.<br />

Although some folks like to think of themselves as industry generalists, most<br />

<strong>insider</strong>s say it’s preferable and easier to stick within one industry and gain some<br />

specialization. “New analysts are encouraged to get a lot of different roles,<br />

because once people get to the 3- or 4-year mark, they’re starting to build up a<br />

resume that we use to sell them [to clients],” says one <strong>insider</strong>. “If you have 3<br />

years of experience in something you don’t really like, chances are you’re not<br />

going to stick around.”<br />

15

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