pdic_UsapangPera_GuideBook

depositor on the status of his claim or additional documents required. The
letter-notice will indicate the deadline for submission of these additional
documents. Depositors are enjoined to comply with the requirements
within the deadline set.
Following Up the Status of Claims
“How can we know the status of our claim?”, asks Aling Daisy.
Orly replies,“The depositor or his duly designated representative
may follow up a deposit insurance claim either by telephone, e-mail or
in person. The PDIC Public Assistance Hotlines are (632) 841-4630 and
(632) 841-4631. Depositors outside Metro Manila may follow up their
claims toll free at 1-800-1-888-7342 or 1-800-1-888-PDIC. The Public
Assistance Department’s e-mail address is pad@pdic.gov.ph. Status of
claims may also be followed up via mail at the:
Public Assistance Department
Philippine Deposit Insurance Corporation
SSS Building 6782 Ayala Avenue cor. V.A. Rufino St.,
1226 Makati City, Philippines
Depositors may also visit the Public Assistance Helpdesk located
at the 4th Floor, SSS Building, 6782 Ayala Avenue, cor. V.A. Rufino St.,
1226 Makati City, Philippines.
Orly adds, “Inquiries in person may also be made at the premises of
the closed bank, or at the designated site during the Claims Settlement
Operations period. In following up a deposit insurance claim, the depositor
needs to have the following information ready for easy reference:
• name of the closed bank;
• name of the depositor, and
• claim number and/or account number.”
76 Member: PDIC